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- Tasks: Manage customer enquiries and orders, ensuring efficient service and timely communication.
- Company: Join a dynamic client based in Watford, focused on delivering exceptional customer service.
- Benefits: Enjoy a competitive salary, flexible working arrangements, and opportunities for professional growth.
- Why this job: Be part of a supportive team that values your input and fosters a positive work culture.
- Qualifications: Fluent in German and another EU language; customer service experience is a plus.
- Other info: Work from home 2-3 days a week with a structured shift pattern.
The predicted salary is between 24000 - 36000 £ per year.
Our client based in Watford is looking for a German speaking Customer Service person that can also speak an additional EU language. Must speak Fluent German and an additional EU language.
£28-£30K based upon skills and experience.
Working hours: 40 per week, Monday to Friday, 8 per day, with 1-hour unpaid lunch break.
- One week early shift 07:00 to 16:00 UK time (from the office, 2 or 3 days per week as per usual arrangement).
- One week late shift 09:00 to 18:00 UK time (from home).
Key Responsibilities:
- To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service.
- To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents.
- Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments.
- To respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner.
- To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts.
- To dispatch customer and partner requests for support through the correct channels to make it possible for the technical support team to act on the customer request.
- To monitor/navigate multiple systems and ticket queues constantly throughout the workday.
- To be in regular contact with our Sales Account Managers and other internal departments to ensure relevant information relating to customer orders, enquiries & deliveries is communicated in a timely manner (especially changes to expected customer demand – abnormal orders, postponed or cancelled deliveries, etc).
- To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc).
- To implement process improvements which will improve operational effectiveness and enhance profitability.
- To ensure that customer account records are kept up to date for audit purposes.
- To identify and resolve with the data management team any master data errors affecting the OTC process.
- To provide support for other members of the team (and back up as required for other CS teams).
Customer Service German employer: Antal International Network
Contact Detail:
Antal International Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service German
✨Tip Number 1
Brush up on your German language skills, especially in a customer service context. Practising common phrases and responses can help you communicate more effectively during the interview.
✨Tip Number 2
Familiarise yourself with the company's products and services. Understanding what they offer will allow you to answer questions confidently and demonstrate your interest in the role.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you've successfully handled customer complaints or queries. This will showcase your problem-solving skills.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Service German
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in German and any additional EU language in your CV and cover letter. Mention specific instances where you've used these languages in a customer service context.
Tailor Your CV: Customise your CV to reflect the key responsibilities mentioned in the job description. Focus on your experience with managing customer enquiries, handling orders, and resolving complaints.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your passion for customer service and your ability to work in a fast-paced environment. Include examples of how you've improved processes or enhanced customer satisfaction in previous roles.
Showcase Technical Proficiency: Since the role involves navigating multiple systems, mention any relevant software or tools you are familiar with. Highlight your ability to learn new systems quickly and your experience with electronic order management.
How to prepare for a job interview at Antal International Network
✨Showcase Your Language Skills
Since the role requires fluent German and an additional EU language, be prepared to demonstrate your proficiency in both during the interview. You might be asked to conduct part of the conversation in German or your other language, so practice speaking clearly and confidently.
✨Understand Customer Service Principles
Familiarise yourself with key customer service concepts and best practices. Be ready to discuss how you would handle specific customer scenarios, such as resolving complaints or managing orders, to show that you can provide efficient and reliable service.
✨Research the Company
Take some time to learn about the company’s values, products, and services. Understanding their operations will help you tailor your answers and demonstrate your genuine interest in the role and the organisation.
✨Prepare for Technical Questions
Given the emphasis on managing electronic orders and navigating multiple systems, be prepared to answer questions about your experience with technology and software relevant to customer service. Highlight any specific tools or systems you have used in previous roles.
