Technical Support Coordinator South London, England, United Kingdom On Site

Technical Support Coordinator South London, England, United Kingdom On Site Join to apply for the Technical Support Coordinator South London, England, United Kingdom On Site role at Red Oak Technologies Key Qualifications Passionate about customer service and end-user experience. Ability to assess customer support needs and provide solutions or refer them to other support options. Experience supporting the implementation of new software applications through User Acceptance Testing. Excellent time management skills and ability to make quick decisions. Strong problem-solving skills with effective questioning during triage. Effective communication skills for both group and individual interactions. Job Description Under the supervision of the Places Technology Product Support Manager, a Places Technical Support Coordinator / specialist team member is responsible for: Providing end-user desktop support for internally developed software solutions, ensuring high customer service and technical expertise. Performing system administration tasks including user access management, resetting workflows, updating system configurations, and system maintenance. Conducting user acceptance testing (UAT) and production validation testing (PVT) to ensure software quality and functionality before and after deployment. Creating, updating, and maintaining internal knowledge base documentation, including user guides, process documentation, and troubleshooting materials. Responding, triaging, and escalating customer issues within ticketing systems to our Technology Project Managers or Engineering teams. Providing application training for new users to facilitate smooth onboarding experiences. Adapting to product changes and evolving support needs. Education/Experience Previous help desk or customer technical support experience. Proficiency with ticketing systems and remote support tools. Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries Technology, Information and Media, and Information Services #J-18808-Ljbffr