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- Tasks: Deliver exceptional customer service while managing live gaming experiences.
- Company: Join Grosvenor Casinos, a community-focused brand on a growth journey.
- Benefits: Enjoy a £1,000 joining incentive, uncapped tips, and 50% off food and drinks.
- Why this job: Be part of a fun, dynamic team in a vibrant entertainment environment.
- Qualifications: Must be 18+, have a fantastic personality, and hold a PFLC.
- Other info: Flexible hours required, including nights and weekends.
The predicted salary is between 36000 - 60000 £ per year.
As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences. As a valued team member, you'll receive a number of benefits:
- £1,000 joining incentive, paid in two installments (T&C's apply)
- A share of uncapped tips
- Premium pay allowance after midnight (£1 per hour)
- 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
- Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more!
- Monthly & yearly STARS awards
- Employee assistance programme and access to in-venue mental health first aiders
We are Grosvenor Casinos and we are on a journey to become the UK's most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it's the ideal time to join us.
As an experienced dealer you will:
- Acknowledge, welcome and assist customers in gaming
- Understand the games, payouts and who are our high value members
- Connect with first time customers, explaining how the games are run
- Follow guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
- Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager
Qualifications:
- A fantastic personality
- Holder of a PFLC
- Collaborate and work as part of the wider casino team
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
Applicants must be 18+ & have right to work in the UK.
Contact Detail:
Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Casino Dealer
✨Tip Number 1
Familiarise yourself with the specific games offered at Grosvenor Casinos. Understanding the rules and nuances of these games will not only boost your confidence but also impress potential employers during any informal discussions.
✨Tip Number 2
Network with current or former employees of Grosvenor Casinos. They can provide valuable insights into the company culture and what they look for in a dealer, which can help you tailor your approach when you apply.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have with the casino staff or during your application process. Showcasing your ability to connect with customers will highlight your suitability for the role.
✨Tip Number 4
Be prepared to discuss your flexibility and availability during interviews. Since the role requires working nights, weekends, and bank holidays, showing that you are open to this will make you a more attractive candidate.
We think you need these skills to ace Experienced Casino Dealer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Experienced Casino Dealer. Familiarise yourself with the games, customer service expectations, and the importance of safer gambling.
Tailor Your CV: Highlight your relevant experience in the gaming industry, focusing on customer service skills and any previous roles as a dealer. Use specific examples to demonstrate your expertise and how you embody the values of Service, Teamwork, Ambition, Responsibility, and Solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Explain why you want to work at Grosvenor Casinos and how you can contribute to their mission of becoming the UK's most loved casinos.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the casino environment.
How to prepare for a job interview at Rank Group
✨Showcase Your Customer Service Skills
As an experienced casino dealer, your ability to deliver outstanding customer service is crucial. Prepare examples of how you've successfully engaged with customers in the past, especially in high-pressure situations. This will demonstrate your expertise and commitment to providing a great gaming experience.
✨Know the Games Inside Out
Familiarise yourself with the games you'll be dealing. Understand the rules, payouts, and strategies involved. Being able to explain these to first-time customers will show your confidence and enhance their experience, making you a valuable asset to the team.
✨Emphasise Teamwork and Collaboration
Grosvenor Casinos values teamwork, so be ready to discuss how you've worked effectively within a team in previous roles. Highlight any experiences where you collaborated with colleagues to enhance customer satisfaction or improve service delivery.
✨Demonstrate Your Flexibility
The role requires flexibility in working hours, including nights and weekends. Be prepared to discuss your availability and willingness to adapt to the needs of the casino. This shows your commitment and readiness to contribute to the team's success.
