IT Support Analyst (1st / 2nd Line)

IT Support Analyst – £30k – £32k – Altrincham Hybrid – Fintech

If you have around 2 years experience in a IT Support role and looking for a company to take the next step this could be the route to go.

Its in the Fintech domain, highly varied work, with lots of differing career progression options (Be that Data, Development, Security, Infrastructure or more).

Key responsibilities include:

• 1st and 2nd Line Support across hardware, desktop, database, reporting, software, and networking
• Managing incidents and service requests via the internal helpdesk/ticketing system
• Supporting internal systems (Windows 10/11, Active Directory, Microsoft 365)
• Assisting with mobile and desktop device setup, configuration, and MDM tools
• Patching, security updates, and basic infrastructure tasks
• Collaborating with wider tech teams on improvements, rollouts, and upgrades

What We’re Looking For:

Key:

• Experience and understanding of Active Directory
• Group Policy
• Exchange (on premises)
• Virtualisation (VMware preferable)
• Change process and ticketing system experience
• Good communicator

Other Exp

• Experience in a similar IT Support role (1st/2nd Line) – Apprenticeship or year in industry would be considered
• Knowledge of Windows OS, hardware troubleshooting
• Familiarity with Microsoft 365, Dell/HP devices, and networking basics
• Exposure to mobile device management (Apple/Android/MDM platforms)
• General Microsoft based infrastructure and software support
• General Network experience
• SQL skills
• A proactive approach to problem-solving and a keen interest in technology

Benefits

• Salary starting at £30,000
• Hybrid working – 3 days onsite in each week in Altrincham
• 23 Days holiday Bank Holidays Birthday off and this Increases every year in the role
• Extra leave to focus on professional qualifications. And they will even pay for it!

If this role sounds interesting get in contact with Nick Gandhi @ Altech Group