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- Tasks: Join our team to create unforgettable guest experiences through room reservations and exceptional service.
- Company: Maybourne is a luxury hotel brand known for its heritage properties and commitment to excellence.
- Benefits: Enjoy competitive pay, flexible family policies, wellness support, and exclusive staff discounts.
- Why this job: Be part of a fun, supportive team that values your ideas and fosters career growth.
- Qualifications: No prior experience required; just bring your passion for customer service and teamwork.
- Other info: Opportunities for internal promotions and memorable experiences await you!
The predicted salary is between 30000 - 42000 £ per year.
We are seeking an exceptional Rooms Reservations Sales Consultant to join Maybourne Reservations team based at Corporate Office. At Maybourne it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.
As a Rooms Reservations Sales Consultant your responsibilities will include but will not be limited to:
- To be fully conversant with all rates operated by each individual hotel and to sell them within the revenue management controls;
- Making room reservations for our hotels to the required standards;
- Use correct telephone techniques when dealing with both internal and external customers and to maintain the highest standard of courtesy and efficiency whilst achieving the Maybourne Standards of Service on every call;
- To maximise room revenue through cross selling and up selling;
- To assist and aid the Restaurant Reservations team whenever possible;
- Creating renowned memorable experiences for our guests.
Successful candidates for our Rooms Reservations Sales Consultant opportunity will be:
- Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories;
- Demonstrate genuine dedication to Maybourne and show a commitment to consistent quality in our products and services;
- Have ideally worked in a similar role within a hotel environment, however this is not a prerequisite;
- Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills;
- Strong customer care skills and ability to work under pressure, with excellent attention to detail;
- A high standard of personal presentation with confident, professional and welcoming personality.
Who thrives here? You are passionate and driven to exceed expectations in every way. You are warm and friendly with collaboration in your blood. You have strong ambitions for yourself and the team around you, elevating your career and the team you work with every day. You show curiosity and pay attention to the detail to anticipate what others need. You are looking for a career not a job.
The Maybourne experience: You will find a supportive, fun and nurturing team where you can bring your ideas and creative & entrepreneurial thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:
- Financial Stability: Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme.
- Health and Wellbeing Support: Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers.
- Eye test vouchers and contributions towards glasses.
- 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
Recognition and Career Development: Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500. Instant colleague recognition and award programme with generous prizes. Colleague of the month nominations with generous prizes. Additional paid day off to celebrate your Birthday. Internal transfer and promotion opportunities. In-house training and development team with a strong focus on career progression and personal growth. Long service awards.
Memorable experiences: Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne. Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars. 50% Food and Beverage discount across Maybourne. Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.). Wedding and Baby gifts. Retirement functions.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Rooms Reservations Sales Consultant employer: Maybourne
Contact Detail:
Maybourne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rooms Reservations Sales Consultant
✨Tip Number 1
Familiarise yourself with the luxury hotel market and Maybourne's unique offerings. Understanding their brand values and what sets them apart will help you tailor your approach during interviews and discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-play scenarios where you handle reservations or upsell services, as this will demonstrate your ability to provide exceptional guest experiences.
✨Tip Number 3
Network with current or former employees of Maybourne. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Showcase your adaptability and eagerness to learn. Highlight any experiences where you've successfully worked under pressure or adapted to new challenges, as these traits are essential for a role in a dynamic environment like Maybourne.
We think you need these skills to ace Rooms Reservations Sales Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Rooms Reservations Sales Consultant. Familiarise yourself with the key skills required, such as customer care, attention to detail, and the ability to work under pressure.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality or customer service. Emphasise any previous roles where you demonstrated strong interpersonal skills, adaptability, and a commitment to quality service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Mention specific examples from your past that demonstrate your ability to exceed expectations and create memorable moments for customers.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Maybourne
✨Know the Company Inside Out
Before your interview, make sure to research Maybourne thoroughly. Understand their values, mission, and the unique experiences they offer. This will help you align your answers with their expectations and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Rooms Reservations Sales Consultant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle pressure and maintain a positive attitude.
✨Practice Your Communication Techniques
Since the role involves dealing with both internal and external customers, practice using polite and professional language. Role-play common scenarios you might encounter during calls to ensure you can communicate effectively and courteously.
✨Demonstrate Your Team Spirit
Maybourne values collaboration, so be ready to discuss how you work well in a team. Share examples of how you've contributed to team success in previous roles and express your enthusiasm for working together to create memorable guest experiences.
