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- Tasks: Become a destination expert, selling holidays and creating unforgettable experiences.
- Company: Join TUI, a leading holiday company known for its inclusive culture and care.
- Benefits: Enjoy a competitive salary, commission scheme, holiday discounts, and health benefits.
- Why this job: Gain valuable travel industry insights while working in a fun, supportive environment.
- Qualifications: GCSEs in English and Maths (grades 9-4) and a passion for customer service.
- Other info: Flexible shifts, dedicated learning coach, and a chance to achieve a Level 3 qualification.
Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as an Apprentice Travel Advisor in our Arnold store, we’ll provide a valuable insight into the world of travel. Our two-year Apprenticeship Scheme is structured to develop you into becoming a destination expert so that you can recommend and sell holidays, cruises, UK breaks, and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences.
As part of our commitment to provide exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends, bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER- TUI offers more than just a basic salary which already starts at £8.05 per hour.
- Be rewarded for exceeding your targets with our commission scheme.
- Enjoy fantastic holiday benefits, discounts, special offers, and the ability to purchase additional TUI time off.
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community, and Career.
- Investment in your development and career progression.
- Pension scheme and life assurance.
- Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun.
- Your drive to achieve will lead you to exceed your sales and objectives.
- You’ll embrace change and rise to the challenges of a customer engaged role face to face and virtually.
- If things don’t go to plan, your colleague network will actively help you investigate and resolve any question or complaint.
- You’ll receive training on a variety of systems empowering you to enhance your knowledge, skills, and behaviours.
- You’ll be given time within your working week to complete practical and written assignments via your online learning platform and assigned a dedicated learning coach who’ll guide you through your apprenticeship with the aim to achieve a Level 3 Travel Consultant qualification.
- Good knowledge of excellent customer service and a genuine passion to work within tourism.
- Dedicated to achieving goals, targets, and a Level 3 Travel Consultant qualification.
- Self-motivated and willing to act on feedback, remaining positive when faced with challenges.
- Willing to embrace change and adapt to new ways of working.
- A team player who engages and collaborates with our customers and colleagues.
- An organised individual who takes pride in their work and is able to communicate effectively.
- Grade 9 – 4 GCSE or equivalent in both English and Maths.
- Able to work a varied shift pattern each week in line with shop opening and closing times.
From a workplace to a place to belong. At TUI, we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We’re committed to supporting candidates with disabilities and impairments, so if you require any support, please let us know.
To apply for this role, please answer the questions fully. Part of the application process will require you to complete an online assessment; you’ll receive an email to complete this once your application has been submitted.
Retail Apprentice Travel Advisor employer: TUI Cruises GmbH
Contact Detail:
TUI Cruises GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Apprentice Travel Advisor
✨Tip Number 1
Familiarise yourself with TUI's offerings and the travel industry. Understanding the different holiday packages, cruises, and UK breaks will help you engage with customers more effectively and demonstrate your passion for travel.
✨Tip Number 2
Showcase your customer service skills during any interactions. Whether it's in a casual conversation or during the online assessment, highlight your ability to create memorable experiences for customers, as this is at the heart of TUI's mission.
✨Tip Number 3
Be prepared to discuss how you handle challenges and adapt to change. TUI values flexibility and resilience, so think of examples from your past experiences where you've successfully navigated difficult situations.
✨Tip Number 4
Engage with TUI's social media and community platforms. This will not only give you insights into their culture but also allow you to connect with current employees and learn more about what it’s like to work there, which can be beneficial during interviews.
We think you need these skills to ace Retail Apprentice Travel Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TUI is looking for in a Retail Apprentice Travel Advisor. Highlight key responsibilities and required skills that you can demonstrate.
Tailor Your CV: Make sure your CV reflects your passion for customer service and tourism. Include any relevant experience, even if it's voluntary or part-time, and emphasise your ability to work in a team and adapt to new challenges.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at TUI and how you can contribute to their mission of creating unforgettable holiday experiences.
Prepare for the Online Assessment: Once you submit your application, be ready for the online assessment. Review common assessment types and practice your skills in customer service scenarios, as this will help you perform better.
How to prepare for a job interview at TUI Cruises GmbH
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or destinations you love, as this will demonstrate your genuine interest in the role and help you connect with the interviewer.
✨Highlight Customer Service Skills
Since TUI values excellent customer service, prepare examples of how you've provided outstanding service in previous roles. Discuss specific situations where you went above and beyond to meet a customer's needs.
✨Be Ready to Discuss Teamwork
As a Retail Apprentice Travel Advisor, you'll be working closely with colleagues. Be prepared to talk about your experience in team settings, how you collaborate with others, and any challenges you've overcome as part of a team.
✨Demonstrate Adaptability
TUI is looking for someone who can embrace change and adapt to new ways of working. Think of examples from your past where you've successfully adapted to new situations or technologies, and be ready to share these during your interview.
