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- Tasks: As an F&B Host, you'll greet and entertain customers, ensuring they feel welcomed and cared for.
- Company: Join Grosvenor Casinos, a community-focused venue offering fun, food, and entertainment.
- Benefits: Enjoy flexible part-time hours, including night shifts and weekends, with a vibrant work atmosphere.
- Why this job: Be part of a growing team that values customer experience and creates memorable moments.
- Qualifications: Previous hospitality experience and a passion for delivering exceptional customer service are essential.
- Other info: This role is perfect for those who thrive in dynamic environments and love engaging with people.
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it’s the ideal time to join us.
As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.
You will:
- Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return.
- Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit.
- Proactively offer and provide a friendly, efficient and prompt service of food and beverages - only delivering products you are proud of!
- Be aware of daily / weekly targets and contribute positively towards them.
- Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
- Replenish stocks so that the customer always has the opportunity to access products at all times.
Qualifications:
- Experience of working successfully in a hospitality role.
- Fanatical about delivering unrivalled customer experience.
- Ability to collaborate with the wider business.
- Sound communication skills.
- Comfortable with change and ability to embrace new ways of working.
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
Additional Information: Part time predominantly night shift and weekends.
Food and Beverage Host employer: VERA Security, Inc.
Contact Detail:
VERA Security, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Host
✨Tip Number 1
Familiarise yourself with Grosvenor Casinos' values and mission. Understanding their commitment to creating a welcoming atmosphere will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your passion for customer service by sharing specific examples from your previous roles. Highlight moments where you went above and beyond to create memorable experiences for guests.
✨Tip Number 3
Be prepared to discuss how you handle busy environments and manage multiple tasks. As an F&B Host, demonstrating your ability to stay calm under pressure will be crucial.
✨Tip Number 4
Research current food and beverage trends, especially those relevant to the casino industry. Being knowledgeable about popular offerings can impress your interviewers and show your enthusiasm for the role.
We think you need these skills to ace Food and Beverage Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Grosvenor Casinos is looking for in a Food and Beverage Host. Highlight your passion for customer service and any relevant experience in hospitality.
Tailor Your CV: Make sure your CV reflects your experience in hospitality roles. Emphasise your customer service skills, ability to work in a team, and any specific achievements that demonstrate your capability to create memorable experiences for guests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Grosvenor Casinos and how your values align with their mission to provide an amazing customer experience.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at VERA Security, Inc.
✨Show Your Passion for Customer Service
As a Food and Beverage Host, your enthusiasm for providing excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, demonstrating your commitment to creating memorable experiences.
✨Know the Menu Inside Out
Familiarise yourself with the current promotions and products offered by Grosvenor Casinos. During the interview, be ready to discuss your favourite items and how you would recommend them to guests, showcasing your knowledge and passion for the food and beverage industry.
✨Emphasise Teamwork Skills
Collaboration is key in a hospitality environment. Highlight your ability to work well with others and share instances where you've successfully contributed to a team goal. This will show that you can thrive in a dynamic setting and support your colleagues.
✨Demonstrate Flexibility and Adaptability
The role requires working shifts at various times, including weekends and bank holidays. Be honest about your availability and express your willingness to adapt to changing schedules, which will reflect your commitment to the job and the team.
