Event Technician

Location: London

Site based - Monday to Friday between the hours of 07:00 – 19:00 (shift / rota) Flex as required

Salary: £35,000 - £38,000 + Excellent Benefit Package

Monday – Friday 40 hours per week

The Company:

Are you looking for a fantastic opportunity to join a leading global Audio-Visual integrator, providing AV and event services across multiple client partnerships globally? We are recruiting for an experienced Event Technician to be a key part of our London team, representing our client and working onsite at a leading multinational professional services network. The role will involve full responsibility for supporting all audio-visual activity from high-profile events to meeting room support, incorporating a wide range of AV and VC products across the London campus as well as second-line support to client locations across the UK as required. You will manage and operate the event spaces, attend high-level events, and provide first-class client experience throughout.

This is an exciting opportunity for an exceptional, experienced Event Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Key Responsibilities:

• Be customer-focused with a strong ability to deal with individuals at all levels in a friendly, welcoming, and helpful manner.
• Actively monitor clients' AV/Microsoft Teams estate via remote monitoring tools (Crestron Fusion, Logitech Sync Portal, Utelogy).
• Provide remote support to all client service users via monitoring tools, telephone, and video call.
• Provide real-time in-room support across client buildings.
• Provide a meet & greet service to assist all VIP meetings and clients who require a technician to help connect audio and video conferencing calls.
• Fault handling and tracking of all AV-related fault tickets raised via Service Now through to resolution.
• Track and manage all AV requests received via dedicated AV phone & email.
• Troubleshoot AV-related technology issues (e.g., projectors, control systems, switching, audio, and screens) to complete resolution.
• Ensure all equipment faults and requests are reported via onsite procedures.
• Generate daily reports and contact VIP clients to establish the full nature of meeting requirements and equipment/meeting room setups.
• Setup, testing, operation, and breakdown of AV equipment (e.g., video data projection systems, audio and video conference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems).
• Ad hoc testing across client site – high-profile rooms/areas.
• Provide support on an individual basis to users at all levels of seniority on audio-visual equipment, connectivity, and applications.
• Locate faults or problems and provide solutions on a first/second line basis and provide a workaround if the problem is critical.
• Have a strong understanding of conferencing technology around video, bridging, audio, web, and streaming, including mixing boards and video switchers.
• Direct & manage all onsite events within large presentation spaces.
• Work closely with the offsite events team to ensure all event requirements are captured and managed effectively for both onsite and offsite events.
• Ability to multitask and work under pressure to strict deadlines.
• Provide white glove service that manages technical logistics for large complex events, Town halls, special events, and VIP video meetings.
• Conduct planning meetings with client event organizers to ensure the correct technology is being used, leading to successful meetings/events.
• Work with vendors for AV rental and staging of events.

Experience and Skills Required:

• Experience of supporting a variety of AV spaces.
• Strong working knowledge and exposure to industry-standard VMR service providers.
• Experience of working with corporate VIPs.
• Experience of running the AV aspect of presentations for high-profile meetings.
• Be organized and flexible with the ability to approach different types of tasks during the working day.
• Excellent customer service skills with previous experience of dealing with executives at all levels advantageous.
• Ability to prioritize and work under pressure is essential.
• High level of computer literacy.
• Availability and flexibility to work overtime if required.
• Good communication skills both verbal and written, able to communicate with company executives to building contractors.
• Work to the highest quality standards with attention to detail ensuring that tasks are completed thoroughly.
• A reliable, conscientious character who takes pride in their work and completing tasks on time.
• Ability to deal with difficult situations.
• Strong working knowledge of industry-standard video conferencing platforms.
• Willing to undertake training and examinations to improve technical knowledge.

In Return:

If successful in your application, you will receive a fantastic annual salary of between £35-£38K per annum, plus benefits. You will work for an employer that is focused on developing your skills and believes in investing in their staff. For further information, please get in touch.