Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support students with queries and provide clear information in a dynamic environment.
- Company: Join SOAS University of London, a leader in global higher education focused on Asia and Africa.
- Benefits: Enjoy a competitive salary, inclusive of London allowance, and a supportive work culture.
- Why this job: Be part of a team that enhances student experiences and contributes to their success.
- Qualifications: Experience in customer care, excellent communication skills, and strong organisational abilities required.
- Other info: We encourage applications from diverse backgrounds to promote inclusivity in our workforce.
The predicted salary is between 30874 - 34496 £ per year.
Department: Registry
Contract Type: Permanent
Grade: 5
Salary: £30,874.19 to £34,496.19 per annum (Inclusive of London Allowance)
Location: Bloomsbury, Camden, Greater London, United Kingdom
Hours: 35
SOAS University of London is the leading Higher Education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East. SOAS University of London is positioned to play a leading role in reimagining higher education globally, with a new strategic plan in place as the basis for the renewal and revitalisation of the School which commits SOAS to both student responsiveness and research intensity.
About the Department:
The Student Hub team sits within the Registry team which is part of the Directorate of Student and Academic Services (SAS) which has a vision to provide holistic service, support and educative experience to all students from induction leading to successful graduate outcomes.
About the Role:
Under the supervision of the Student Hub Manager, the role holder will provide clear information to all students including both on-campus and distance learning, and reaching fair mitigating circumstances decisions in line with our policies and regulations. They will ensure the team responds promptly and appropriately to all in person, virtual and phone queries from students and guests of the School, signposting effectively to other teams as needed.
You will need to demonstrate:
- Experience of providing an excellent level of customer care in a busy and demanding environment, including managing sensitive or confidential information.
- Excellent communication and interpersonal skills.
- Excellent problem-solving, organisational and time management skills, with evidence of meeting deadlines under pressure and balancing conflicting demands.
- Ability to use IT systems appropriately and accurately.
How to Apply:
Please complete the online application form and upload your CV and a supporting statement.
Closing date: 23rd February 2025 at 11:59pm
Further information:
If you have any questions or require any assistance with regard to the application process, please contact HR Contact Form | SOAS.
Successful candidates will need to demonstrate their eligibility to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with SOAS, in accordance with the Immigration, Asylum and Nationality Act 2006.
For information on how and why SOAS processes personal data about its job applicants, please read our Job Applicant Notice.
We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.
We would particularly welcome applications from candidates from working class, first generation Higher Education, Black, Asian, other minority ethnic and underrepresented groups from within the UK and beyond. All appointment decisions will be made on merit, following a fair and competitive process.
Student Hub Advisor employer: SOAS, University of London
Contact Detail:
SOAS, University of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Hub Advisor
✨Tip Number 1
Familiarise yourself with SOAS University and its mission. Understanding the institution's focus on Asia, Africa, and the Near and Middle East will help you tailor your conversations and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to showcase your customer service experience. Think of specific examples where you've successfully managed sensitive information or resolved conflicts, as these skills are crucial for a Student Hub Advisor.
✨Tip Number 3
Practice your communication skills. Since the role involves interacting with students and guests, being able to convey information clearly and effectively will set you apart during any interviews or informal discussions.
✨Tip Number 4
Demonstrate your problem-solving abilities. Be ready to discuss how you've handled challenging situations in the past, especially in busy environments, as this will highlight your organisational skills and ability to work under pressure.
We think you need these skills to ace Student Hub Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Student Hub Advisor position. Tailor your application to highlight how your skills and experiences align with what SOAS University is looking for.
Craft a Strong Supporting Statement: Your supporting statement is crucial. Use it to demonstrate your customer care experience, communication skills, and problem-solving abilities. Provide specific examples that showcase your relevant experiences in a busy environment.
Highlight Relevant Skills: Make sure to emphasise your organisational and time management skills in your CV and supporting statement. Mention any experience you have with IT systems, as this is important for the role.
Proofread Your Application: Before submitting, thoroughly proofread your CV and supporting statement. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at SOAS, University of London
✨Showcase Your Customer Care Experience
Make sure to highlight your previous experience in providing excellent customer service, especially in busy environments. Be ready to share specific examples of how you managed sensitive information and resolved issues effectively.
✨Demonstrate Communication Skills
Prepare to discuss how you communicate with different stakeholders, including students and colleagues. Practice articulating your thoughts clearly and concisely, as strong communication is key for this role.
✨Problem-Solving Scenarios
Think of a few challenging situations you've faced in the past and how you resolved them. This will help you illustrate your problem-solving abilities during the interview, which is crucial for a Student Hub Advisor.
✨Familiarise Yourself with IT Systems
Since the role requires using IT systems accurately, brush up on any relevant software or tools you might encounter. Being able to discuss your proficiency with these systems can set you apart from other candidates.
