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For Companies At a Glance
- Tasks: Engage customers, showcase Samsung products, and provide exceptional service in a dynamic retail setting.
- Company: Join the innovative team at Samsung Experience Store, where technology meets customer satisfaction.
- Benefits: Enjoy employee discounts, birthday holidays, monthly bonuses, and well-being support.
- Why this job: Be part of a passionate team, grow your skills, and shape your future in tech retail.
- Qualifications: A love for technology, excellent people skills, and adaptability in a fast-paced environment.
- Other info: Receive training and development opportunities to enhance your career in the tech industry.
Location: Samsung Experience Store, Leicester Highcross Shopping Centre, Unit 50, Upper Mall Level, 5 Shires Ln, Leicester LE1 4AN
Pay: Standard - £12.21 Enhanced opportunity - £14.21 Bonus Potential - 20%
Hours: 24 HRS (At least 4 days working)
Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in Leicester.
Role Summary:
As a Retail Assistant, you will play a vital role in delivering the goals of PRS & Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.
Core Responsibilities:
- Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
- Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Skills and Experience:
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
- Love for Tech: You’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Why join us?
At PRS & Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role, including (but not limited to) Induction, FCA, Product and Customer Journey.
What we can offer you:
- Samsung Employee Discount Portal
- Birthday Holiday
- Perks and Rewards (Discounts across multiple retailers)
- Monthly Bonus Potential
- Well-being Tools and Platform
- Mental Health First Aid Access
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
- Annual partnership with National Charities
- Celebrations of Awareness Days and Religious Holidays
Retail Assistant - Samsung Experience Store employer: Partner Retail Services
Contact Detail:
Partner Retail Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Samsung Experience Store
✨Tip Number 1
Familiarise yourself with Samsung's latest products and technologies. Being knowledgeable about their offerings will not only help you in conversations with customers but also demonstrate your genuine passion for tech, which is crucial for this role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were customers. This will help you refine your ability to connect with people and provide exceptional service, which is a key aspect of the Retail Assistant position.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've thrived in fast-paced environments. During interviews, share specific instances where you successfully managed change or handled challenging situations to highlight your suitability for the role.
✨Tip Number 4
Network with current or former employees of Samsung Experience Stores. They can provide valuable insights into the company culture and expectations, helping you tailor your approach and stand out during the application process.
We think you need these skills to ace Retail Assistant - Samsung Experience Store
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you showcased your passion for technology and your ability to connect with customers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the Samsung brand. Mention specific examples of how you've provided exceptional customer service or demonstrated your love for technology in past positions.
Showcase Relevant Skills: In your application, clearly outline skills that align with the job description, such as adaptability, commercial awareness, and continuous learning. Use concrete examples to illustrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a retail environment.
How to prepare for a job interview at Partner Retail Services
✨Show Your Passion for Technology
Make sure to express your genuine love for technology during the interview. Share examples of how you stay updated with the latest trends and products, as this will resonate well with the hiring team at Samsung.
✨Demonstrate Excellent Customer Service Skills
Prepare to discuss your previous experiences in customer service. Highlight specific instances where you went above and beyond to assist customers, as this role heavily focuses on delivering exceptional service.
✨Be Ready to Discuss Adaptability
The retail environment can be fast-paced and ever-changing. Be prepared to share examples of how you've successfully adapted to changes in your previous roles, showcasing your ability to thrive under pressure.
✨Research Samsung Products
Familiarise yourself with Samsung's latest products and services before the interview. Being knowledgeable about their offerings will not only impress the interviewers but also demonstrate your commitment to the role.
