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For Companies At a Glance
- Tasks: Manage customer accounts, negotiate payments, and ensure excellent service.
- Company: Join one of the UK's fastest growing energy suppliers in a dynamic team.
- Benefits: Enjoy 25 days annual leave, health support, and a holiday purchase scheme.
- Why this job: Be part of a supportive culture that values diversity and teamwork.
- Qualifications: Strong communication skills and a self-motivated attitude are essential.
- Other info: Ongoing training and a vibrant work environment await you!
The predicted salary is between 24000 - 36000 £ per year.
As one of the fastest growing and highest rated commercial energy suppliers in the UK, we are looking to recruit an experienced customer orientated Collections Agent, based at our office in Guiseley, Leeds. The Collections Agent role offers an excellent opportunity to dive into the energy industry and become an integral part of a dynamic team. You will gain exposure to various aspects of our business and play a key role in our ongoing internal growth. As a Collections Agent, you will manage accounts with excellence, ensuring our clients receive first-rate customer service while contributing to the overall success of our collections process.
If you’re hard working, great at problem solving and highly motivated to succeed, as well as possessing excellent customer communication skills, we’d love to hear from you. At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.
Responsibilities- Debt Recovery: Contact customers via phone, email, and written correspondence to negotiate payment arrangements, resolve outstanding debts, and encourage the timely settlement of accounts.
- Account Management: Maintain accurate records of customer interactions, payment agreements, and collection efforts in the customer database.
- Account Investigation: Investigate and analyse delinquent accounts to identify the root causes of non-payment, developing and implementing appropriate strategies for resolution.
- Legal Liaison: Collaborate with the legal recoveries team to manage accounts that require legal intervention, ensuring compliance with legal and regulatory requirements, including the Fair Debt Collection Practices Act (FDCPA) and relevant data protection laws.
- Tenancy Support: Liaise with the change of tenancy team to ensure all necessary actions are taken regarding tenants in arrears and provide support where required to resolve tenancy-related debt issues.
- Follow-Up and Monitoring: Monitor payment arrangements, follow up with customers to ensure compliance with agreed-upon terms, and escalate issues as needed.
- Internal Collaboration: Work closely with internal departments such as customer service, billing, and tenancy teams to address customer inquiries and resolve issues promptly.
- Reporting and Updates: Provide regular updates to management regarding account status, collection efforts, and any barriers to successful debt recovery.
- Compliance: Ensure all activities are in line with company policies, procedures, and applicable legal requirements.
- Excellent verbal and written communication skills
- Proficient in Outlook, Excel, and other IT systems
- Professional telephone manner and ability to communicate effectively with all stakeholders
- Logical thinker with the ability to resolve queries
- Excellent organisational skills to manage workload, phone calls, and queries
- Self-driven with the ability to work independently
- Team player, eager to share ideas and collaborate with colleagues to improve the business
- Knowledge of the energy sector is useful but not essential
- Self-motivated with a focus on achieving and exceeding targets
- Excellent salary based on your experience
- 25 days annual leave (plus Bank Holidays)
- Long-Term Service Benefit – Receive an additional day of annual leave every 5 years
- Holiday Purchase Scheme – Buy up to 5 additional days of leave per year
- Ongoing training & guidance provided
- A great working environment with a real team spirit
- Company social events
- Health & Wellbeing program with GP consultations, mental health support and discounted gym memberships.
Collections Agent employer: United Gas & Power Limited
Contact Detail:
United Gas & Power Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent
✨Tip Number 1
Familiarise yourself with the energy sector, even if it's not essential. Understanding industry trends and common customer concerns can give you an edge in conversations during the interview.
✨Tip Number 2
Brush up on your communication skills. As a Collections Agent, you'll need to negotiate and resolve issues effectively, so practice articulating your thoughts clearly and confidently.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved conflicts or improved processes, as this will resonate well with the hiring team.
✨Tip Number 4
Network with current employees or professionals in the energy sector. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and collections. Use specific examples that demonstrate your problem-solving skills and ability to manage accounts effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to the Collections Agent role. Mention your understanding of the energy sector and how your skills align with the responsibilities outlined in the job description.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that illustrate your verbal and written communication skills. Consider mentioning any experience you have in negotiating payment arrangements or resolving customer queries.
Showcase Team Collaboration: Emphasise your ability to work as part of a team. Include examples of how you've collaborated with colleagues in previous roles to improve processes or resolve issues, as this is important for internal collaboration in the Collections Agent position.
How to prepare for a job interview at United Gas & Power Limited
✨Showcase Your Communication Skills
As a Collections Agent, excellent verbal and written communication skills are crucial. During the interview, demonstrate your ability to articulate thoughts clearly and engage in active listening. Prepare examples of how you've effectively communicated with customers in past roles.
✨Highlight Problem-Solving Abilities
The role requires strong problem-solving skills to handle various customer situations. Be ready to discuss specific instances where you successfully resolved issues or negotiated payment arrangements. This will show your potential employer that you can think on your feet.
✨Familiarise Yourself with Debt Recovery Practices
Understanding the basics of debt recovery and compliance with regulations like the Fair Debt Collection Practices Act (FDCPA) can set you apart. Research these topics beforehand and be prepared to discuss how you would apply this knowledge in the role.
✨Demonstrate Team Collaboration
This position involves working closely with various internal departments. Share examples of how you've collaborated with colleagues in previous jobs to achieve common goals. Emphasising your team spirit will resonate well with the company's inclusive culture.
