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- Tasks: Help customers plan unforgettable holidays and exceed sales targets.
- Company: Join TUI, the world's leading tourism group, known for its vibrant culture.
- Benefits: Enjoy holiday discounts, competitive salary, and health support.
- Why this job: Be part of a fun team, embrace challenges, and make a real impact.
- Qualifications: Excellent customer service skills and a passion for tourism are essential.
- Other info: Flexible shifts with advance notice and no CV required to apply.
The predicted salary is between 24000 - 36000 £ per year.
30 hour Travel Advisor position available at Peterborough, Serpentine Green. Joining the TUI Retail Team as a Travel Advisor, we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You will put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
How You Will Make an Impact as a TUI Retail Travel Advisor:
- Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun.
- Technology is evolving every day, so is TUI. By providing you with the best tools, you’ll build your knowledge to understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty.
- If things don’t go to plan, you will be pro-active and confident to investigate and resolve any question or complaint.
- You’ll embrace change and rise to the challenges of a customer focused role.
- Your drive to achieve will lead you to exceed your sales and service objectives; in Retail we call it ‘Smashing your Targets’.
What You Will Bring as a TUI Retail Travel Advisor:
- Excellent customer service skills.
- Strong commitment to achieve targets and overcome challenges.
- Team player who engages and collaborates at all times with customers and colleagues.
- An organised individual who takes pride in their work and responsibility for their own development.
- Ability to use initiative to proactively spot and resolve potential problems.
- Passion to work within tourism, although travel experience is not essential.
- Confidence to handle multiple currencies and administrative tasks whilst complying with procedures.
- Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance.
TUI and you:
- Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’.
- Competitive salary with a commission scheme that rewards you for exceeding targets.
- Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career.
- Excellent rates with foreign exchange and discounts with retailers.
- Discovery day – time to spend working at a local charity or community.
- Investment in your development, starting with a 3-day residential course alongside your store induction.
- Pension scheme, life assurance, and options to buy shares.
If you want to know more about why TUI Group is the world’s leading tourism group, and our continuing work in the diversity & inclusion space, simply visit careers.tuigroup.com. To apply for this role, please answer the questions fully; we do not require a CV. Part of the application process will require you to complete an online assessment, this can either be completed once your application has been submitted or you’ll receive an email shortly after.
TUI Retail Travel Advisor employer: Thomas Cook
Contact Detail:
Thomas Cook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TUI Retail Travel Advisor
✨Tip Number 1
Familiarise yourself with popular holiday destinations and current travel trends. This knowledge will not only help you in the online assessment but also demonstrate your passion for the tourism industry during any interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will prepare you to handle various customer interactions confidently, showcasing your ability to inspire and respect customers.
✨Tip Number 3
Be ready to discuss how you’ve overcome challenges in previous roles. TUI values a proactive approach, so think of specific examples where you’ve resolved issues or exceeded targets to highlight your problem-solving skills.
✨Tip Number 4
Show your enthusiasm for teamwork by preparing examples of how you've collaborated with others in past experiences. TUI looks for team players, so emphasising your ability to engage and work well with colleagues will set you apart.
We think you need these skills to ace TUI Retail Travel Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a TUI Retail Travel Advisor. Familiarise yourself with the job description to tailor your application accordingly.
Answer Questions Thoughtfully: Since a CV is not required, focus on answering the application questions in detail. Use specific examples from your past experiences that demonstrate your customer service skills and ability to meet targets.
Show Your Passion for Travel: Even if you don't have extensive travel experience, express your enthusiasm for the tourism industry. Share any relevant experiences or interests that highlight your passion for helping customers create memorable holiday experiences.
Prepare for the Online Assessment: After submitting your application, be ready to complete an online assessment. This may include situational judgement tests or personality assessments, so practice similar tests to ensure you're well-prepared.
How to prepare for a job interview at Thomas Cook
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel industry during the interview. Share any personal travel experiences or destinations you love, as this will demonstrate your genuine interest in the role and help you connect with the interviewer.
✨Highlight Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. TUI values putting customers at the heart of their business, so showcasing your ability to inspire and respect customers will be crucial.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've had to resolve issues or complaints. TUI looks for proactive individuals, so sharing specific examples of how you tackled challenges will show that you're a good fit for the role.
✨Emphasise Teamwork and Collaboration
Since being a team player is essential for this position, prepare to talk about your experiences working in teams. Highlight how you engage and collaborate with colleagues to achieve common goals, as this aligns with TUI's values.
