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- Tasks: Provide remote and on-site IT support, troubleshoot issues, and enhance client experience.
- Company: Bluespires delivers tailored IT solutions, prioritising team development and client satisfaction.
- Benefits: Enjoy a competitive salary, career development support, fun social events, and an inclusive environment.
- Why this job: Join a friendly team, tackle technical challenges, and make a real impact in the IT world.
- Qualifications: Experience with Microsoft 365, networking fundamentals, and excellent troubleshooting skills required.
- Other info: Opportunities for gaining certifications and professional growth await you!
The predicted salary is between 28000 - 42000 £ per year.
Are you a skilled IT professional looking to take the next step in your career? Bluespires is growing, and we’re on the lookout for a dedicated 2nd Line Support Analyst to join our friendly and talented team in Oxfordshire.
This is a fantastic opportunity to make a real impact in a business that puts its people and clients first. If you're passionate about solving technical challenges, collaborating with others, and delivering top-tier IT support, this could be your perfect role.
At Bluespires, we do things differently. We provide smart, tailored IT solutions to businesses — from managed IT support to cybersecurity and infrastructure projects. Our team is at the heart of everything we do, and we invest in their development and success.
As a 2nd Line Support Analyst, you’ll play a crucial role in delivering excellent IT support and enhancing the overall client experience. Your key responsibilities will include:
- Providing remote (and occasional on-site) technical support to end users and clients
- Taking ownership of escalated tickets and seeing them through to resolution
- Troubleshooting a range of technical issues across networks, software, and hardware
- Supporting 1st line colleagues through complex incidents
- Maintaining clear documentation and contributing to our knowledge base
Key Skills & Experience:
- Microsoft 365 administration
- Understanding of TCP/IP, LAN/WAN, and general networking fundamentals
- Background in a Managed Service Provider (MSP) or similar IT support role
- Excellent troubleshooting and communication skills
- Proactive, customer-focused approach
Desirable (but not essential):
- Experience with WatchGuard, Sophos, Datto, Intune, or SharePoint
- Relevant certifications (MCP, CompTIA, Microsoft Fundamentals/Associates)
- Familiarity with Azure, Entra, device enrolment, and modern desktop deployments
Competitive salary up to £35,000 per year
Dedicated time and support to gain qualifications and certifications
Fun social events and company activities
Supportive, inclusive working environment
Real opportunities for career development
Ready to take the next step in your IT career? Apply now and become part of a company that values your expertise and supports your growth.
Contact Detail:
Bluespires Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd line Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and networking fundamentals. This will not only boost your confidence but also allow you to speak knowledgeably during any interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past technical challenges you've resolved. Be ready to discuss these scenarios in detail, highlighting your troubleshooting process and the positive outcomes.
✨Tip Number 3
Network with current or former employees of Bluespires on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your application.
✨Tip Number 4
Demonstrate your proactive, customer-focused approach by preparing to discuss how you’ve gone above and beyond for clients in previous roles. This aligns perfectly with Bluespires' values and can set you apart from other candidates.
We think you need these skills to ace 2nd line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the 2nd Line Support Analyst role. Emphasise your background in Microsoft 365 administration, troubleshooting, and any experience in a Managed Service Provider environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive, customer-focused approach. Mention specific examples of how you've successfully resolved technical issues or supported colleagues in the past.
Highlight Relevant Skills: In your application, clearly outline your understanding of networking fundamentals like TCP/IP and LAN/WAN. If you have experience with tools like WatchGuard or Sophos, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at Bluespires
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365 administration and networking fundamentals. Highlight specific examples of how you've successfully troubleshot technical issues in previous roles.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your thought process when resolving complex incidents. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Customer Focus
Bluespires values a proactive, customer-focused approach. Share instances where you went above and beyond to assist clients or improve their experience, showcasing your commitment to excellent service.
✨Prepare Questions About the Company
Research Bluespires and prepare thoughtful questions about their IT solutions and team culture. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
