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- Tasks: Join us as an Online Assistant, picking orders and ensuring customer satisfaction.
- Company: Sainsbury's is a leading retailer offering groceries, clothing, and more.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team that values inclusivity and customer care.
- Qualifications: Must be comfortable with technology and able to lift up to 15kg.
- Other info: Shifts may require you to be 18+ for early or late hours.
Love food, shopping and fast-paced work? Joining our team as an Online Assistant could be the role for you! This is a hands-on job that makes our online customer orders happen, from the second they click the order button on our website to the moment their shopping lands on their doorstep.
As an Online Assistant you could be on the shop floor picking our customers’ orders, taking real care to select the best quality products and making every effort to give them exactly what they have asked for. Or you could be working in our online warehouse, supporting with customer queries, processing orders through the tills and even working with our online Drivers to load their vans so they’re ready to hit the road on-time.
Whichever area you’re working in, you’ll take pride in doing the right thing for our customers and have a keen attention to detail. It’s important you are also comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg.
We aim to make everyone who joins us be the best they can be and are committed to being a fully inclusive retailer where our customers love to shop, and our colleagues love to work!
If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:
- Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement - based on the hours you work.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Family leave – generous maternity and paternity leave.
- Pension – Sainsbury’s will match between 4-7.5% of your pension contributions.
- Sainsbury’s share schemes – allowing you to buy Sainsbury’s shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment.
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with the Sainsbury's online shopping platform. Understanding how the ordering process works will give you an edge during interviews and show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in fast-paced environments, especially in retail or customer service. Be ready to share specific examples of how you've handled busy situations effectively.
✨Tip Number 3
Demonstrate your attention to detail by preparing questions about the role that reflect your understanding of the responsibilities. This shows you're proactive and serious about the position.
✨Tip Number 4
Be prepared to discuss your comfort with technology, as this role involves using various systems. Mention any relevant tech skills or experiences that could be beneficial in the Online Assistant position.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to fast-paced environments, customer service, and any previous roles that involved technology or physical activity. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for food and shopping, and explain why you want to work as an Online Assistant. Mention specific skills that align with the role, such as attention to detail and ability to handle customer queries.
Showcase Relevant Skills: Emphasise your comfort with technology and any experience you have with order processing or customer service. If you've worked in a similar role before, share examples of how you ensured customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Sainsbury's
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone the extra mile for customers in previous roles, as this will resonate well with the company's focus on customer satisfaction.
✨Demonstrate Attention to Detail
Since the role requires a keen attention to detail, prepare to discuss specific instances where your attention to detail made a difference. This could be in picking orders accurately or ensuring that customer queries were resolved effectively.
✨Familiarise Yourself with Technology
As the job involves working with new technology, be ready to talk about your experience with various tech tools or systems. If you have any relevant skills, such as using order processing software, make sure to highlight them during the interview.
✨Be Ready for Physical Demands
The role may involve lifting and moving shopping containers up to 15kg, so it's important to show that you're comfortable with physical tasks. You might want to mention any previous experience in similar roles that required physical activity.
