Product Owner

Product Owner – CRM & Customer Experience

📍 London (Hybrid: 2 days remote per week)

💼 Permanent | Excellent salary & benefits package

We’re partnering with a major UK organisation to recruit a Product Owner who will take ownership of their CRM platforms and customer communication channels — playing a pivotal role in how the business connects with hundreds of thousands of customers.

This is a hands-on delivery role with real impact: you’ll shape the roadmap, own the backlog, and work with cross-functional squads to deliver smarter, more personalised customer experiences across multiple channels.

The Role

• Lead the development and optimisation of CRM platforms (Salesforce, HubSpot, Braze, Iterable, Dynamics 365 etc.).
• Manage digital communication channels: push notifications, email, in-app, SMS.
• Own backlog management, user stories and prioritisation, ensuring maximum business and customer value.
• Collaborate across Product, Engineering, UX/UI, Data, and Business Analysis teams.
• Use data and analytics to track performance and inform future roadmap decisions.

What You’ll Bring

• Solid experience as a Product Owner or Product Manager in Agile environments.
• Proven track record delivering CRM implementations and enhancements.
• Knowledge of multi-channel customer communications (email, push, SMS, in-app).
• Confident in backlog management, prioritisation, and stakeholder engagement.
• Comfortable using Agile tooling (JIRA, Confluence, Miro).
• Understanding of software development lifecycles (technical knowledge helpful but not essential).
• Strong communicator who thrives in a collaborative, cross-functional environment.

Why Apply?

• Competitive salary + discretionary bonus
• 15% pension contribution (9% during probation)
• 28 days holiday + purchase options
• Private Medical Insurance
• Electric/Hybrid car schemes, Cycle to Work, life assurance
• Wellbeing support, health screenings, flexible family policies

Inclusive Employer

Our client is committed to building an inclusive and diverse workforce — welcoming applications from candidates of all backgrounds and offering flexibility wherever possible.