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- Tasks: Lead CRM platforms and enhance customer communication channels for a major UK organisation.
- Company: Join a leading UK organisation focused on customer experience and innovation.
- Benefits: Enjoy hybrid work, competitive salary, generous holiday, and wellness support.
- Why this job: Make a real impact on customer experiences while collaborating with diverse teams.
- Qualifications: Experience as a Product Owner in Agile settings; knowledge of CRM tools is a plus.
- Other info: The company values inclusivity and offers flexibility for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
We’re partnering with a major UK organisation to recruit a Product Owner who will take ownership of their CRM platforms and customer communication channels, playing a pivotal role in how the business connects with hundreds of thousands of customers.
This is a hands-on delivery role with real impact: you’ll shape the roadmap, own the backlog, and work with cross-functional squads to deliver smarter, more personalised customer experiences across multiple channels.
The Role- Lead the development and optimisation of CRM platforms (Salesforce, HubSpot, Braze, Iterable, Dynamics 365 etc.).
- Manage digital communication channels: push notifications, email, in-app, SMS.
- Own backlog management, user stories and prioritisation, ensuring maximum business and customer value.
- Collaborate across Product, Engineering, UX/UI, Data, and Business Analysis teams.
- Use data and analytics to track performance and inform future roadmap decisions.
- Solid experience as a Product Owner or Product Manager in Agile environments.
- Proven track record delivering CRM implementations and enhancements.
- Knowledge of multi-channel customer communications (email, push, SMS, in-app).
- Confident in backlog management, prioritisation, and stakeholder engagement.
- Comfortable using Agile tooling (JIRA, Confluence, Miro).
- Understanding of software development lifecycles (technical knowledge helpful but not essential).
- Strong communicator who thrives in a collaborative, cross-functional environment.
- Competitive salary + discretionary bonus
- 15% pension contribution (9% during probation)
- 28 days holiday + purchase options
- Private Medical Insurance
- Electric/Hybrid car schemes, Cycle to Work, life assurance
- Wellbeing support, health screenings, flexible family policies
Our client is committed to building an inclusive and diverse workforce, welcoming applications from candidates of all backgrounds and offering flexibility wherever possible.
Contact Detail:
TRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner
✨Tip Number 1
Familiarise yourself with the specific CRM platforms mentioned in the job description, such as Salesforce and HubSpot. Having hands-on experience or even a solid understanding of these tools will give you an edge during discussions.
✨Tip Number 2
Showcase your experience in Agile environments by preparing examples of how you've successfully managed backlogs and prioritised user stories. Be ready to discuss your approach to stakeholder engagement and collaboration with cross-functional teams.
✨Tip Number 3
Brush up on your knowledge of multi-channel customer communications. Be prepared to share insights on how you've used data and analytics to enhance customer experiences across different channels like email and SMS.
✨Tip Number 4
Demonstrate your strong communication skills by preparing to articulate your vision for optimising customer interactions. Think about how you can convey complex ideas simply and effectively, as this is crucial in a collaborative environment.
We think you need these skills to ace Product Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Product Owner or Product Manager, especially in Agile environments. Emphasise your track record with CRM implementations and multi-channel customer communications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your understanding of CRM platforms. Mention specific tools you've used, like Salesforce or HubSpot, and how you've successfully managed backlogs and prioritised user stories.
Showcase Your Communication Skills: In your application, demonstrate your strong communication abilities. Provide examples of how you've collaborated with cross-functional teams and engaged stakeholders to deliver value in previous roles.
Highlight Data-Driven Decision Making: Mention your experience using data and analytics to inform decisions. Discuss how you've tracked performance metrics in past projects and how this has influenced your product roadmaps.
How to prepare for a job interview at TRIA
✨Know Your CRM Tools
Familiarise yourself with the CRM platforms mentioned in the job description, such as Salesforce and HubSpot. Be prepared to discuss your experience with these tools and how you've used them to enhance customer communication.
✨Showcase Your Agile Experience
Since the role requires solid experience in Agile environments, be ready to share specific examples of how you've successfully managed backlogs and prioritised user stories in previous roles.
✨Demonstrate Data-Driven Decision Making
Highlight your ability to use data and analytics to inform decisions. Prepare to discuss how you've tracked performance metrics in past projects and how that influenced your product roadmap.
✨Emphasise Collaboration Skills
As the role involves working with cross-functional teams, be sure to illustrate your strong communication skills. Share examples of how you've collaborated with different departments to achieve common goals.
