IT Apprentice

We are looking for an IT Apprentice to join our team in Skelmersdale on a full time basis. The successful candidate will achieve a Level 3 certification via an apprenticeship, with off-the-job training during their normal working hours to achieve the knowledge, skills and behaviours required for the role.

Duties Will Include

• Being the first point of contact for all IT queries
• Creating and maintaining user accounts throughout various IT systems including Active Directory user accounts
• Troubleshooting operating system, hardware and application issues
• Maintaining a virtual server infrastructure including hardware
• Commissioning, repairing and de-commissioning IT equipment as required
• Supporting the wider team with their commitment to cyber security
• Configuration and deployment of secured mobile devices
• Learning PowerShell and creating scripts for regular support requests
• Liaising with 3rd parties when required to resolve issues or perform upgrades
• Monitoring current systems to ensure that hardware / software are up to date
• Assisting with any physical moves of IT equipment
• Educating users on the use of IT systems
• Ensuring documentation is up to date

Successful Candidates Will Have

• Interest in IT, technology, and problem-solving
• Willingness to learn and take initiative
• Basic understanding of Microsoft Office and Windows operating systems
• Research and find solutions to issues independently
• Work both independently and as part of a team
• Strong communication and interpersonal skills

Education

• 5 GCSEs at grades 9-4 (A*-C), including English and maths, or Functional Skills at level 2.
• Previous IT-related coursework or personal projects

Pay & Benefits

• Annual bonus
• Group personal pension scheme
• 24 days annual leave + Bank Holidays
• Life Assurance Scheme of 4x annual salary

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