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For Companies At a Glance
- Tasks: Lead your team, manage shifts, and ensure customer satisfaction in our convenience stores.
- Company: Join Sainsbury’s, a leading retailer passionate about food and customer service.
- Benefits: Enjoy flexible working hours, discounts, free food, generous holidays, and wellbeing support.
- Why this job: Kickstart your management career in a supportive environment with plenty of growth opportunities.
- Qualifications: No specific qualifications required; just a passion for leadership and customer service.
- Other info: Work full-time across four days and be part of an award-winning diverse team.
The predicted salary is between 28800 - 43200 £ per year.
What you’ll be doing:
- Working closely with a small team of managers to ensure the store operates smoothly daily.
- Taking responsibility for the day-to-day running of the store, often being the sole manager with full accountability.
- Collaborating with a team to complete tasks, ensuring efficient and safe customer service.
- Managing people by overseeing performance, conducting disciplinaries, and ensuring accurate scheduling and pay.
- Supporting other nearby stores as needed in a network of convenience stores.
What makes a great customer & trading manager:
- Experience in line management within a fast-paced operational environment.
- Exceptional customer service skills and ability to coach a team.
- Achievement of KPIs and performance targets.
- Experience handling disciplinary, performance, and employee relations issues.
- Ability to lead operations independently when required.
Working for us has great rewards
Salary depends on experience, store size, complexity, and location. We offer a range of benefits, including:
- 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on weekends and at Argos on pay days.
- Annual bonus scheme based on performance.
- Free food and drinks in stores.
- Generous holiday, maternity, and paternity leave.
- Matching pension contributions (4-7.5%).
- Sainsbury’s share scheme at discounted rates.
- Wellbeing support including counselling and legal advice.
- Colleague networks for support and development.
- Cycle to Work scheme for bikes and gear.
- Special offers on various lifestyle benefits.
An inclusive place to work and shop:
We are committed to inclusivity, offering support for families, carers, and career development. Our resources and networks aim to promote diversity and remove barriers. To learn more about our inclusivity efforts, please visit here.
Support during application and interview:
If you need reasonable adjustments, please inform us, and we will support you.
Leading in our stores:
Our managers are the driving force of our business, leading with passion and a focus on service. They empower teams, uphold standards, and create rewarding shopping experiences, embodying our purpose through action.
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Customer and Trading Manager - Convenience employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Convenience
✨Tip Number 1
Familiarise yourself with Sainsbury's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in retail management or team leadership. Be ready to share specific examples of how you've motivated a team or improved customer experiences in past roles.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage time effectively, especially during busy periods. This role requires planning and resource management, so showcasing these abilities will be crucial.
✨Tip Number 4
Demonstrate your understanding of the convenience store environment. Research current trends in retail and customer preferences to show that you're proactive and knowledgeable about the industry.
We think you need these skills to ace Customer and Trading Manager - Convenience
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer and Trading Manager at Sainsbury’s. Highlight your relevant experience in retail management and how it aligns with the job description.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the role. Emphasise your leadership abilities, team management experience, and any specific achievements in retail that demonstrate your capability to run a store effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and customer service. Use specific examples from your past roles to illustrate how you can lead a team and enhance customer satisfaction, as mentioned in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at Sainsbury's
✨Show Your Leadership Skills
As a Customer and Trading Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and inspired others in previous roles.
✨Understand the Business
Familiarise yourself with Sainsbury's values and operations. Demonstrating knowledge about their convenience stores and how they serve customers will show your genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage a busy shift or resolve a customer complaint, and be ready to explain your thought process.
✨Emphasise Teamwork
Highlight your ability to work collaboratively. Discuss how you plan to nurture a supportive environment for your team, as this aligns with Sainsbury's commitment to diversity and inclusion.
