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- Tasks: Lead a busy workshop, ensuring quality service and safety standards.
- Company: Join a growing family business near Heathrow, focused on commercial vehicles.
- Benefits: Enjoy 30 days annual leave, overtime pay, and a supportive work environment.
- Why this job: Perfect for those passionate about customer service and technical challenges.
- Qualifications: Experience in a similar role and strong people management skills required.
- Other info: Opportunity for career progression and a friendly team atmosphere.
The predicted salary is between 36000 - 48000 £ per year.
A fantastic opportunity to join a stable, busy and ever-growing company based near Heathrow as their Workshop Controller.
Location: Near Heathrow, Middlesex
Salary: Up to £43,000 basic salary plus BONUS (OTE of £49,000.00) Plus Overtime (approx £1600.00) = Total of almost £52,000.00
Hours of work: Monday to Friday days 40 hours a week, and 1 in 4 Saturdays mornings 7am - 12:00 paid at Overtime of 1.5 rate.
Benefits:
- 30 Days Annual Leave including Bank Holidays
- Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
- Holiday+ Purchase Scheme (up to 3 days available to purchase)
- Statutory Pension Scheme
- Accident Policy for all employees
- Uniform/PPE supplied
- Free Class IV MOT per year
- Mental Health First Aiders
- Paternity pay Full 2 weeks
- Corporate uniform provided
- Cycle to work scheme
- Support on desired career progression level
- Working for a friendly family business!
My client, a commercial vehicle company, are looking for an organised and process driven Workshop Controller to run an extremely busy workshop. You must be able to think on your feet reacting quickly to any technical challenge that should arise. Supporting the Service Manager, knowledge in Health & Safety systems, processes and practices are a must for this role. The Workshop Controller must possess excellent communication skills - both to the technicians and providing relevant and clear information to the Service Team to pass back to Customers.
If you are passionate about delivering excellent customer service and are ready for a new challenge, this could be the opportunity for you.
Responsibilities:
- Correctly and accurately interpret instructions from the job cards/repair orders, to follow all documented Quality Procedures and to ensure that Service Technicians comply with repair instructions and stipulated settings and tolerances from manufacturers' manuals, bulletins, check sheets, etc.
- Manage all areas of Workshop H&S
- Providing additional back up for 24hr Breakdown/Recovery as/when required.
- Effectively manage all areas of yard to ensure staff and customers are kept safe reporting any defects in a timely manner.
- Catalogue, protect and maintain all tools and equipment and to implement the calibration programme and record it effectively, in compliance with documented procedures.
- Ensure that all displaced parts are immediately clearly identified and/or placed in quarantine areas, as required by documented procedures.
- Provide estimates for jobs as required.
- Assisting in the selection and recruitment process for Technicians/Drivers. CV review through to Interview and Induction.
- Identifying technician/workshop training needs and organising training required both technical and non-technical ensuring that appropriate workshop cover remains.
- Authorisation of technician annual leave ensuring that the workshop has appropriate cover.
- Ensure the quality of work is to the highest possible standard of workmanship and efficiency as per industry guidelines reporting any likely delays to the Service Advisors/Service Manager as appropriate.
- Ensure that company vehicles are subjected to regular checking courtesy vehicles/breakdown vehicles and are kept in a roadworthy condition.
- Carry out quality checks on work completed and provide accurate reporting on repeat repairs for review.
- Ensure that work done and tests carried out are accurately reported/recorded and to immediately report any further work required or vehicle faults, as laid down in documented procedures.
- Ensure that Customers' and the Company's property are protected.
- Ensure that the Workshop is kept in a clean and tidy condition and all scrap, etc. is removed immediately upon the completion of each repair complying with process.
- Achieve all company & personal goals and targets.
- Undertake such other tasks as may reasonably be required. These may include liaising with customers, working outside normal hours and covering duties within the service administration department, this list is not exhaustive.
Required competencies:
- Technical knowledge
- Attention to detail
- Ability to multitask
- Problem solving
- Organisational and administration skills
- Excellent interpersonal skills
- Ability to build rapport with all internal staff and customers
- Excellent telephone manner
Required experience:
- Experience in a similar role
- Managing H&S systems/processes
- Previous people management experience in a similar environment
If you think this role sounds like a great new role just for you, then please send your CV to Danica Baker at Sprint Recruitment.
Workshop Controller employer: Sprint Recruitment Limited
Contact Detail:
Sprint Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Familiarise yourself with the latest Health & Safety regulations and practices relevant to workshop environments. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to maintaining a safe working environment.
✨Tip Number 2
Brush up on your technical knowledge related to commercial vehicles and workshop management. Being able to discuss specific challenges and solutions you've encountered in previous roles can showcase your problem-solving skills effectively.
✨Tip Number 3
Prepare to discuss your experience in managing teams and how you've successfully trained or mentored staff in the past. Highlighting your leadership abilities will be crucial, as this role involves overseeing technicians and ensuring high-quality workmanship.
✨Tip Number 4
Network with professionals in the commercial vehicle industry, especially those who have worked in similar roles. Engaging with others can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in workshop management, health and safety systems, and customer service. Use specific examples that demonstrate your ability to handle technical challenges and manage a busy workshop.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your skills align with the responsibilities listed in the job description, such as managing workshop operations and ensuring high-quality workmanship.
Highlight Relevant Skills: Emphasise key competencies such as problem-solving, organisational skills, and attention to detail. Provide examples of how you've successfully managed teams or projects in previous roles, particularly in a workshop or technical environment.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Workshop Controller role.
How to prepare for a job interview at Sprint Recruitment Limited
✨Showcase Your Technical Knowledge
As a Workshop Controller, you'll need to demonstrate your understanding of technical processes and vehicle maintenance. Be prepared to discuss specific examples from your previous experience that highlight your expertise in managing workshop operations and adhering to health and safety standards.
✨Emphasise Communication Skills
Excellent communication is key in this role. During the interview, illustrate how you've effectively communicated with technicians and customers in the past. Use examples that show your ability to relay complex information clearly and ensure everyone is on the same page.
✨Demonstrate Problem-Solving Abilities
The ability to think on your feet is crucial for a Workshop Controller. Prepare to discuss scenarios where you've successfully resolved unexpected challenges in a busy workshop environment. Highlight your approach to problem-solving and how it benefited the team and customers.
✨Prepare Questions About Company Culture
Since this role is within a family business, showing interest in the company culture can set you apart. Prepare thoughtful questions about their values, team dynamics, and opportunities for career progression. This demonstrates your genuine interest in becoming part of their team.
