Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist in managing software infrastructure and applications while ensuring top-notch customer service.
- Company: Join a leading financial services provider dedicated to innovation and excellence.
- Benefits: Enjoy flexible working options, ongoing training, and opportunities for career growth.
- Why this job: Be part of a dynamic team that values creativity and problem-solving in tech.
- Qualifications: 5+ years in IT support with strong knowledge of financial services applications required.
- Other info: Opportunity to lead projects and enhance your skills in a supportive environment.
The predicted salary is between 42000 - 60000 £ per year.
The Assistant Manager will be responsible for assisting with the administration, maintenance, and monitoring of software infrastructure and applications. This includes working with an outsourced managed IT provider to ensure high customer service levels, researching and evaluating new software applications or updates to existing applications, resolving issues, and implementing, testing, and integrating new applications.
Additional responsibilities include:
- Providing induction and ongoing training to users
- Analyzing error trends to minimize application downtime
- Liaising with software suppliers
- Obtaining and analyzing metrics from service providers (including tickets logged and resolution times)
- Ensuring work schedules and access permissions are properly managed
- Investigating all IT failures and identifying areas for improvement
- Raising service requests and repairs
- Assisting with cybersecurity monitoring activities
- Leading projects
Candidate Requirements
- IT qualification with at least 5 years of experience in IT, applications, or infrastructure support within Financial Services
- Specialist knowledge of operating systems, devices, applications, and software used in financial services
- Strong technical IT knowledge and an aptitude for understanding user requirements and translating them into technical solutions
- Experience partnering to solve business problems through technology
- Experience working on an IT helpdesk and delivering multiple small IT projects
- Excellent relationship-building, customer focus, problem-solving, and creative thinking skills
- Strong documentation, presentation, and writing skills
Senior IT Support Technician employer: jobs.jerseyeveningpost.com-job boards
Contact Detail:
jobs.jerseyeveningpost.com-job boards Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific software and applications used in financial services. This will not only help you understand the role better but also allow you to speak confidently about your experience and how it relates to the position during any discussions.
✨Tip Number 2
Network with professionals in the IT support field, especially those who work within financial services. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss your experience with managing IT projects and resolving technical issues. Be ready to share specific examples that demonstrate your problem-solving skills and ability to work under pressure, as these are crucial for the Senior IT Support Technician role.
✨Tip Number 4
Showcase your customer service skills by preparing to discuss how you've successfully built relationships with users and stakeholders in previous roles. Highlighting your ability to communicate effectively and provide training will set you apart from other candidates.
We think you need these skills to ace Senior IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly within financial services. Emphasise your technical skills and any specific software applications you've worked with that relate to the job description.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Mention your experience with managing software infrastructure, resolving issues, and providing training to users. Show how your background aligns with the company's needs.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved IT issues or improved processes in previous roles. This will demonstrate your ability to handle the challenges mentioned in the job description.
Highlight Communication Skills: Since the role requires liaising with software suppliers and providing training, make sure to highlight your strong communication and relationship-building skills in your application. Use specific examples to illustrate your abilities.
How to prepare for a job interview at jobs.jerseyeveningpost.com-job boards
✨Showcase Your Technical Expertise
Make sure to highlight your specialist knowledge of operating systems and applications used in financial services. Be prepared to discuss specific technologies you've worked with and how they relate to the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've solved business problems through technology. Discuss any challenges you've faced in previous roles and how you overcame them, particularly in a helpdesk or project setting.
✨Emphasise Relationship-Building Abilities
Since this role involves liaising with software suppliers and users, be ready to talk about your experience in building strong relationships. Share instances where your customer focus made a difference in service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle IT failures and downtime. Think of scenarios where you've had to investigate issues, implement solutions, and improve processes, and be ready to discuss these in detail.
