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For Companies At a Glance
- Tasks: Manage key client relationships and ensure their satisfaction and growth.
- Company: Join a leading digital agency known for SEO and content marketing excellence.
- Benefits: Enjoy remote work, flexible hours, and a £1,000 annual development budget.
- Why this job: Make a real impact in a supportive culture while working with top-tier clients.
- Qualifications: 2–5 years in client management, preferably in SaaS or tech, with strong communication skills.
- Other info: Earn up to £4,000 in upsell commissions and enjoy a nine-day fortnight.
The predicted salary is between 34000 - 42000 £ per year.
Job Title: Digital Client Services Account Manager
Location: Remote (Bristol based office for those local)
Salary: £40,000 – £50,000
The Company
A leading digital agency specialising in SEO and content marketing, this organisation has experienced rapid growth over the past few years. Working with globally recognised clients across the SaaS and tech industries, the company is known for its data-driven strategies and commitment to delivering measurable results. With a remote-first approach and a strong emphasis on work-life balance, the organisation fosters a supportive and innovative environment where team members can thrive.
Role & Responsibilities
As a Client Services Account Manager, you will play a pivotal role in managing relationships with key clients, primarily within the SaaS and tech sectors. Acting as a trusted advisor, you’ll collaborate closely with internal teams to ensure client satisfaction, growth, and the delivery of high-quality results.
Key Responsibilities:
- Manage a portfolio of 5–10 clients, representing approximately £60,000–£120,000 in total revenue per month.
- Build and nurture strong client relationships, acting as the main point of contact.
- Collaborate with SEO Managers and other specialists to deliver on client objectives.
- Identify opportunities for upselling services and increasing client spend.
- Oversee contract renewals and ensure client retention.
- Monitor and report on performance, providing actionable insights to clients.
Your Skills & Experience
- 2–5 years of experience in client or account management within an agency setting.
- Demonstrated experience managing SaaS or tech industry clients.
- Strong understanding of SEO and digital marketing principles (desirable).
- Excellent communication and relationship-building skills.
- Proficient in project management tools (e.g., Asana) and Google Suite.
- Commercially savvy with the ability to juggle multiple priorities.
Company Benefits
- Upsell commission scheme with potential earnings of £2,000–£4,000 per year.
- Nine-day fortnight (every other Friday off, paid).
- Informal flexitime: Work your hours between 7:30 am and 8:30 pm.
- £1,000 annual development budget.
- Option to work abroad for up to 6 months after 9 months of service.
- Enhanced maternity and paternity packages.
- 20 days of holiday + bank holidays + 3 paid days off between Christmas and New Year.
- Access to wellbeing resources, lifestyle discounts, and a cycle-to-work scheme.
- Remote working with access to the Bristol office or coworking spaces if required.
This is an exciting opportunity to join a fast-growing agency where you’ll have the chance to make a real impact while benefiting from a supportive and flexible working culture.
Herd Digital | Client Services Account Manager employer: Herd Digital
Contact Detail:
Herd Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Herd Digital | Client Services Account Manager
✨Tip Number 1
Familiarize yourself with the latest trends in SEO and digital marketing. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving industry.
✨Tip Number 2
Network with professionals in the SaaS and tech sectors. Engaging with industry peers can provide valuable insights and potentially lead to referrals, making it easier for you to land an interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience with upselling and client retention will showcase your ability to drive revenue.
✨Tip Number 4
Research the company’s key clients and recent projects. Being knowledgeable about their work will allow you to tailor your conversation and show genuine interest in contributing to their success.
We think you need these skills to ace Herd Digital | Client Services Account Manager
Some tips for your application 🫡
Understand the Company: Research Herd Digital to understand their values, culture, and the specific services they offer. This will help you tailor your application to align with their mission and demonstrate your genuine interest.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 2–5 years of experience in client or account management, particularly within the SaaS and tech sectors. Provide specific examples of how you've successfully managed client relationships and delivered results.
Showcase Your Skills: Make sure to mention your understanding of SEO and digital marketing principles, as well as your proficiency in project management tools like Asana and Google Suite. These skills are crucial for the role and should be clearly highlighted.
Craft a Compelling Cover Letter: Write a personalized cover letter that outlines why you are a great fit for the Client Services Account Manager position. Discuss your approach to building client relationships and how you can contribute to the company's growth and success.
How to prepare for a job interview at Herd Digital
✨Understand the Company and Its Clients
Before your interview, take some time to research the agency and its key clients in the SaaS and tech sectors. Familiarize yourself with their services, recent projects, and any notable achievements. This will help you demonstrate your interest and show that you're prepared to engage with their specific needs.
✨Showcase Your Client Management Experience
Be ready to discuss your previous experience in client or account management, particularly within an agency setting. Highlight specific examples where you've successfully managed client relationships, resolved issues, or identified upselling opportunities. This will illustrate your capability to thrive in a similar role.
✨Demonstrate Your Knowledge of SEO and Digital Marketing
While not mandatory, having a strong understanding of SEO and digital marketing principles can set you apart. Prepare to discuss how these concepts apply to client success and be ready to share any relevant experiences or insights you have in this area.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
