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- Tasks: Train teams on Salesforce and customer engagement tools to boost productivity.
- Company: Join Trustpilot, a leader in consumer trust with over 320 million reviews globally.
- Benefits: Enjoy flexible working, competitive pay, 25+ days holiday, and wellness perks.
- Why this job: Be part of a vibrant culture that values collaboration and personal growth.
- Qualifications: Experience in training or sales operations with Salesforce knowledge is essential.
- Other info: Diversity and inclusion are at our core; all backgrounds are welcome!
The predicted salary is between 36000 - 60000 £ per year.
Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Trustpilot’s Operational Excellence team is seeking a highly skilled and motivated Salesforce Trainer to support and elevate the efficiency of our commercial and operations teams. This role requires expertise in Salesforce and Customer Engagement platforms to deliver effective training programs, provide ongoing support, and enhance user adoption of these tools. You will work closely with cross-functional and commercial teams to ensure the tools are utilized to their full potential, driving productivity and performance across our sales organization.
What you’ll be doing:
- Develop, deliver, and maintain comprehensive training programs for Salesforce and customer engagement tools tailored to various roles and user groups within the organization.
- Create engaging materials, including documentation, tutorials, videos, and webinars.
- Conduct onboarding sessions for new hires and ongoing training for existing staff to reinforce best practices.
- Proactively identify user challenges and provide tailored solutions or additional training as needed.
- Champion adoption by sharing best practices and demonstrating the tools’ value to the sales process.
- Partner with the Operational Excellence team and other stakeholders to identify areas for improvement in how tools are used.
- Gather feedback from end users and collaborate with the technology team to implement enhancements and customizations.
- Promote and reinforce data accuracy and hygiene within Salesforce through targeted training and ongoing monitoring.
- Equip users with the knowledge to generate and interpret meaningful reports and dashboards.
- Work closely with sales managers, customer success teams, and operations to align tool training with strategic goals.
- Serve as a liaison between end-users and technical teams to bridge communication and ensure tools meet business needs.
Who you are:
- Proven experience as a trainer, sales operations specialist, or a similar role with deep knowledge of Salesforce and Customer Engagement platforms.
- Strong understanding of sales processes and customer success workflows.
- Excellent communication and presentation skills, with the ability to translate technical concepts into user-friendly terms.
- Proficiency in creating engaging training materials and using digital collaboration tools.
- Analytical mindset with the ability to identify trends and provide actionable insights.
- Strong organizational skills and the ability to manage multiple training initiatives simultaneously.
- Team player with a proactive and problem-solving attitude.
Preferred Qualifications:
- Salesforce Administrator certification or equivalent experience.
- Experience in SaaS or tech-based organizations.
- Familiarity with other sales enablement or CRM tools.
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you.
- Competitive compensation package + bonus.
- 25 days holiday per year, increasing to 28 days after 2 years of employment.
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
- Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
- Pension and life insurance.
- Health cash plan, online GP, 24/7, Employee Assistance Plan.
- Full access to Headspace, a popular mindfulness app to promote positive mental health.
- Paid parental leave.
- Season ticket loan and a cycle-to-work scheme.
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.
Salesforce Training Executive employer: Trustpilot
Contact Detail:
Trustpilot Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Training Executive
✨Tip Number 1
Familiarise yourself with Salesforce and customer engagement platforms. Since the role requires expertise in these areas, having hands-on experience or even completing relevant online courses can give you a significant edge.
✨Tip Number 2
Network with current or former employees of Trustpilot. Engaging with them on platforms like LinkedIn can provide you with insights into the company culture and expectations for the Salesforce Training Executive role.
✨Tip Number 3
Prepare to discuss your training methodologies and how you've successfully implemented them in past roles. Being able to articulate your approach to training and user adoption will demonstrate your fit for the position.
✨Tip Number 4
Showcase your analytical skills by preparing examples of how you've identified trends and provided actionable insights in previous roles. This will highlight your ability to enhance user adoption and drive productivity.
We think you need these skills to ace Salesforce Training Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce and customer engagement platforms. Emphasise any training roles you've held and the impact of your work on user adoption and efficiency.
Craft a Compelling Cover Letter: In your cover letter, express your passion for training and development. Mention specific examples of how you've successfully delivered training programmes in the past and how you can contribute to Trustpilot's vision of trust.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to convey complex information in an understandable way. Use clear and concise language throughout your documents.
Highlight Problem-Solving Abilities: Demonstrate your analytical mindset by providing examples of how you've identified user challenges and implemented effective solutions in previous roles. This will show your proactive approach to training and support.
How to prepare for a job interview at Trustpilot
✨Showcase Your Salesforce Expertise
Make sure to highlight your experience with Salesforce and customer engagement platforms. Be prepared to discuss specific training programmes you've developed or delivered, as well as any challenges you've faced and how you overcame them.
✨Prepare Engaging Training Materials
Since the role involves creating engaging materials, think about examples of documentation, tutorials, or webinars you've created in the past. Bring samples if possible, as this will demonstrate your ability to communicate complex concepts in a user-friendly manner.
✨Demonstrate Your Analytical Skills
The job requires an analytical mindset, so be ready to discuss how you've identified trends or provided actionable insights in previous roles. Use specific examples to illustrate your problem-solving abilities and how they can benefit the team.
✨Emphasise Team Collaboration
This position involves working closely with various teams, so highlight your experience in cross-functional collaboration. Share examples of how you've partnered with others to achieve common goals, and express your enthusiasm for being a team player.
