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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service and guest satisfaction daily.
- Company: Join Topgolf, a vibrant venue known for fun, teamwork, and excellence in hospitality.
- Benefits: Enjoy flexible shifts, a lively work environment, and opportunities for personal growth.
- Why this job: Be part of a culture that values play, creativity, and making memorable moments.
- Qualifications: 5+ years in hospitality management; strong communication and organisational skills required.
- Other info: Must be ready to work varied shifts, including evenings and weekends.
The predicted salary is between 36000 - 60000 £ per year.
Location: TG - Venue - Watford
Time Type: Full time
Posted on: 30+ Days Ago
Job Requisition ID: JR2023-5456
How You’ll Do It
- Supervise the team in providing best-in-class service on a daily basis
- Coach and develop the team and drive Associate engagement
- Uphold operating procedures and service and safety standards, especially Guest Satisfaction
- Ensure all Guest areas are staffed and functioning efficiently
- Delegate tasks
- Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
- Focus on business metrics to drive performance
- Maximise profit and revenue
- Perform other operational duties as assigned by your manager
What We’re Looking For
- 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
- High school diploma or equivalent
- Excellent communication, time management and organisation skills
- Ability to work on a team
- Energy and enthusiasm
- A high level of self-awareness, receptivity to change and integrity
- Ability to work in extreme weather conditions for extended periods of time
- Availability to work varied shifts, including evenings, weekends and holidays
- Ability to stand and walk for long periods of time including manoeuvring up and down stairs
- Ability to obtain required licences and certifications for your location
We believe in the Unlimited Power of Play and work hard to create Moments That Matter for Everyone.
Hospitality Manager - Events employer: Topgolf Limited
Contact Detail:
Topgolf Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager - Events
✨Tip Number 1
Network within the hospitality industry, especially with professionals who have experience in event management. Attend local events or join relevant online groups to connect with others and learn about potential job openings.
✨Tip Number 2
Research Topgolf's values and culture thoroughly. Understanding their core values like Fun, One Team, and Excellence will help you align your approach during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership skills and ability to drive team engagement. Highlight instances where you've successfully managed teams in high-pressure environments, as this is crucial for the role.
✨Tip Number 4
Be ready to discuss how you measure success in hospitality management. Familiarise yourself with key performance metrics and be prepared to share how you've used them to improve guest satisfaction and drive revenue in previous roles.
We think you need these skills to ace Hospitality Manager - Events
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly in restaurants, hotels, or golf courses. Emphasise any leadership roles and specific achievements that demonstrate your ability to supervise teams and enhance guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your alignment with Topgolf's core values. Mention specific examples of how you've successfully managed teams and improved service standards in previous roles.
Highlight Relevant Skills: In your application, clearly outline your communication, time management, and organisational skills. Provide examples of how you've used these skills to drive performance and engage team members in past positions.
Show Enthusiasm for the Role: Convey your energy and enthusiasm for the Hospitality Manager position in both your CV and cover letter. Let them know why you are excited about the opportunity to create memorable experiences for guests at Topgolf.
How to prepare for a job interview at Topgolf Limited
✨Showcase Your Leadership Skills
As a Hospitality Manager, you'll be supervising a team. Be prepared to discuss your leadership style and provide examples of how you've successfully coached and developed team members in the past.
✨Demonstrate Your Understanding of Guest Satisfaction
Since guest satisfaction is key in this role, think of specific instances where you improved service standards or resolved guest complaints effectively. This will show your commitment to upholding high service levels.
✨Highlight Your Experience with Business Metrics
The role requires a focus on business performance. Be ready to talk about how you've used metrics to drive revenue and profit in previous positions, and any strategies you implemented that led to measurable success.
✨Emphasise Your Flexibility and Team Spirit
Given the varied shifts and teamwork required, express your willingness to work evenings, weekends, and holidays. Share examples of how you've collaborated with others to achieve common goals, reflecting Topgolf's core values.
