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- Tasks: Welcome and entertain customers, ensuring a memorable experience.
- Company: Join Grosvenor Casinos, the UK's most loved casinos, at the heart of communities.
- Benefits: Enjoy flexible shifts, a fun work environment, and opportunities for growth.
- Why this job: Be part of an exciting journey, creating joy and connection through food and drink.
- Qualifications: Previous hospitality experience and a passion for customer service are essential.
- Other info: Shifts may include weekends and bank holidays; embrace a dynamic work culture.
The predicted salary is between 24000 - 36000 £ per year.
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it’s the ideal time to join us.
As a Food & Beverage Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests' expectations.
You will:
- Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return.
- Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit.
- Proactively offer and provide a friendly, efficient and prompt service of food and beverages - only delivering products you are proud of!
- Be aware of daily / weekly targets and contribute positively towards them.
- Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
- Replenish stocks so that the customer always has the opportunity to access products at all times.
Qualifications:
- Experience of working successfully in a hospitality role.
- Fanatical about delivering unrivalled customer experience.
- Ability to collaborate with the wider business.
- Sound communication skills.
- Comfortable with change and ability to embrace new ways of working.
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
Food & Beverage Host employer: VERA Security, Inc.
Contact Detail:
VERA Security, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Host
✨Tip Number 1
Familiarise yourself with Grosvenor Casinos' values and mission. Understanding what makes them unique will help you connect with their vision during any conversations or interviews.
✨Tip Number 2
Showcase your passion for customer service by sharing specific examples from your previous roles. Highlight moments where you went above and beyond to create a memorable experience for guests.
✨Tip Number 3
Be prepared to discuss how you handle busy environments and manage stress. As a Food & Beverage Host, demonstrating your ability to stay calm and efficient under pressure is crucial.
✨Tip Number 4
Engage with the community and learn about local events or promotions that Grosvenor Casinos might be involved in. This knowledge can help you stand out as someone who is genuinely interested in the role and the company.
We think you need these skills to ace Food & Beverage Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Grosvenor Casinos is looking for in a Food & Beverage Host. Highlight your passion for customer service and any relevant experience in hospitality.
Tailor Your CV: Make sure your CV reflects your experience in hospitality and customer service. Use specific examples that demonstrate your ability to create memorable experiences for customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with their mission to provide an amazing customer experience and how you can contribute to their growth.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at VERA Security, Inc.
✨Show Your Passion for Customer Service
As a Food & Beverage Host, your enthusiasm for providing excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, demonstrating your commitment to creating memorable experiences.
✨Know the Menu and Promotions
Familiarise yourself with the current food and drink offerings as well as any promotions that Grosvenor Casinos may have. This knowledge will not only impress your interviewers but also show that you're proactive and ready to engage with customers effectively.
✨Demonstrate Teamwork Skills
Collaboration is key in a hospitality environment. Be ready to discuss how you've worked successfully within a team in the past, highlighting your ability to communicate and support your colleagues to achieve common goals.
✨Embrace Flexibility and Adaptability
The role requires working shifts at various times, including weekends and bank holidays. Show your willingness to adapt to changing schedules and environments, and share any experiences where you've successfully navigated change in the workplace.
