Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate service engineers and manage customer queries daily.
- Company: Join a dynamic team focused on efficient service delivery.
- Benefits: Competitive salary with opportunities for growth and development.
- Why this job: Be part of a supportive culture that values teamwork and efficiency.
- Qualifications: PC literate with strong communication and organisational skills required.
- Other info: Located in South Petherton, this role offers a chance to make a real impact.
The predicted salary is between 28000 - 30000 £ per year.
Location: South Petherton
Salary: £28,000 - £30,000
Overview:
First Military Recruitment are currently seeking a Service Coordinator on behalf of one of our clients. To provide a point of contact for customers and Engineers. To coordinate Service Engineers on a daily basis. To raise new jobs, close and process chargeable invoices and close down non-chargeable internal jobs to the correct cost centre.
Duties and Responsibilities:
- Take incoming calls from customers and action as necessary.
- Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
- Liaise with other depots, dealers and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide an updated daily status report on any ongoing jobs.
- Log and provide key information to enable accurate and meaningful KPIs to be produced.
- Customer liaison/Queries/Quotations/Estimates.
- Engineer contact/Communication/Support.
- Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager.
- Ensure parts requests are followed up to maximise efficiencies and reduce disruption/downtime to customers.
- Produce estimates for chargeable work using generic template.
- Cover during absence/holidays for colleagues.
- General Admin duties, including Filing, Emails diverted, Letters etc.
- Authorise overtime in conjunction with the Service Manager, monitor and record on the internal log.
- Manage VOR machines to minimise downtime, ensuring all VOR parts are ordered in a timely manner to minimise downtime.
- Monitor holidays and sickness ensuring resident sites are covered and ensuring engineer utilisation is maximised.
- Ensure all SLAs are achieved.
- To ensure all completed chargeable jobs are invoiced daily and that all completed engineers’ work in progress is closed down and cleared off the system daily.
- To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability.
Skills and Qualifications:
- PC Literate
- Good telephone manner
- Strong interpersonal, organisation, motivational and communication skills.
Service Controller employer: First Military Recruitment
Contact Detail:
First Military Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Service Controller. Understanding how to effectively coordinate service engineers and manage customer queries will give you an edge during interviews.
✨Tip Number 2
Brush up on your organisational skills. Being able to demonstrate your ability to plan workloads and deploy engineers efficiently can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, especially over the phone. A good telephone manner is crucial for this role, so consider role-playing scenarios with friends or family.
✨Tip Number 4
Research common software tools used in service coordination. Being knowledgeable about these tools can show your proactive approach and readiness to hit the ground running.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Controller role. Emphasise your organisational, communication, and customer service abilities.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the duties and responsibilities mentioned in the job description. Show how your previous experiences make you a great fit for coordinating service engineers and managing customer queries.
Highlight Key Skills: In your application, focus on key skills such as PC literacy, strong telephone manner, and interpersonal skills. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Service Controller position.
How to prepare for a job interview at First Military Recruitment
✨Showcase Your Communication Skills
As a Service Controller, you'll be the point of contact for customers and engineers. Make sure to demonstrate your strong communication skills during the interview. Practice clear and concise responses, and be ready to discuss how you've effectively handled customer queries in the past.
✨Highlight Your Organisational Abilities
The role requires planning workloads and deploying engineers efficiently. Be prepared to share examples of how you've successfully managed multiple tasks or projects simultaneously. This will show that you can handle the demands of the position.
✨Familiarise Yourself with KPIs
Understanding key performance indicators (KPIs) is crucial for this role. Research common KPIs related to service coordination and be ready to discuss how you would log and provide information to produce accurate reports. This shows your proactive approach to the role.
✨Demonstrate Problem-Solving Skills
In this position, you'll need to address issues like downtime and parts requests. Prepare to discuss specific instances where you've identified problems and implemented solutions. This will highlight your ability to think on your feet and contribute positively to the team.
