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- Tasks: Assist customers with sales and service, ensuring a warm and engaging shopping experience.
- Company: Join the iconic Selfridges team, known for luxury retail and exceptional customer service.
- Benefits: Enjoy flexible hours, a supportive team environment, and opportunities for personal growth.
- Why this job: Be part of a prestigious brand while developing your skills in a dynamic retail setting.
- Qualifications: No prior experience needed; just bring your enthusiasm and a can-do attitude!
- Other info: Work part-time, with shifts from 5 PM to 10:30 PM, including Saturdays.
We are looking for a dedicated Part-Time Sales & Service Assistant to join our Selfridges team. You will be required to work 5 hours across three days, with Saturdays being mandatory and flexibility on the other two days. Your shift will run from 5:00 PM to 10:30 PM, including a scheduled break. Key Responsibilities Sales & Service Contribution to turnover of store through selling. Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’ attitude. Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout. Develop your knowledge of the after sales support processes. Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge. Client Ensure strong customer communication during selling ceremony and in after sales. Demonstrate active listening skills to discover more about the client and to develop loyalty and long lasting relations. Accurate CRM capture and recording of client data. Standards Active participation in store communications such as daily team briefings. Demonstrate excellent communication skills – both verbal or written. Maintain store standards and become familiar with daily procedures. Ensure merchandise is handled with care and consideration. Adherence and upholding of House procedures. Familiarise yourself with the visual merchandising basics – both front and back of house. Carry out regular stock replenishment and organisation of product. Become acquainted with all metiers. Training Successfully participate in and complete any training provided. Share information with colleagues and proactively convey learnings when interacting with clients. KPI’s Service Meet ACE index score >80% Support in the conversion rate for the store Measurable Targets Sales Units sold Average transaction Cross selling UPT Hpad usage Client creation Pre selling Reservation Client Development Support the repurchase rate for the store Competencies Demonstrate good team spirit in the workplace. Acts as a team player. Take initiative. Demonstrates warmth and empathy, especially with objections. Stays calm when under pressure whilst also being adaptable and versatile. Acts as a true ambassador of the House. Hold a high level of personal standards. Job responsibilities and functions are not limited to the above. We as Hermès employees must always ensure that all functions Seniority level Seniority level Entry level Employment type Employment type Part-time Job function Job function Other Industries Retail Luxury Goods and Jewelry Referrals increase your chances of interviewing at Hermès by 2x Get notified about new Service Assistant jobs in London, England, United Kingdom . London, England, United Kingdom 1 day ago London, England, United Kingdom 19 hours ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 3 weeks ago Assistant Patient Administrator – Main Receptionist London, England, United Kingdom 3 days ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 month ago London, England, United Kingdom 4 days ago London, England, United Kingdom 1 day ago London, England, United Kingdom 4 days ago London, England, United Kingdom 2 days ago London, England, United Kingdom 6 days ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London Area, United Kingdom £35,000.00-£35,000.00 13 hours ago City Of London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 10 hours ago London Area, United Kingdom £30,000.00-£32,000.00 12 hours ago London, England, United Kingdom 8 hours ago London, England, United Kingdom 3 days ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 12 hours ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 day ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Selfridges Part-Time Sales & Service Assistant (6-month FTC) employer: Hermès
Contact Detail:
Hermès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Selfridges Part-Time Sales & Service Assistant (6-month FTC)
✨Tip Number 1
Familiarise yourself with Selfridges' brand values and customer service philosophy. Understanding their approach to customer interactions will help you align your responses during any interviews or conversations.
✨Tip Number 2
Practice your active listening skills. Since the role requires strong communication and empathy, being able to demonstrate these skills in a mock interview or with friends can set you apart from other candidates.
✨Tip Number 3
Get to know the products sold at Selfridges, especially those in the luxury goods sector. Having a good grasp of the merchandise will not only boost your confidence but also show your commitment to the role.
✨Tip Number 4
Be prepared to discuss how you handle pressure and adapt to changing situations. The ability to stay calm and versatile is crucial in retail, so think of examples from your past experiences that highlight these traits.
We think you need these skills to ace Selfridges Part-Time Sales & Service Assistant (6-month FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and competencies required for the Part-Time Sales & Service Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and retail. Use specific examples from your past experiences to demonstrate your ability to engage with customers, handle requests, and work as part of a team.
Highlight Relevant Skills: Make sure to emphasise skills that are particularly relevant to this role, such as communication, teamwork, and adaptability. Mention any experience you have in sales or customer service, and how you can contribute to the store's success.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are important qualities for this role.
How to prepare for a job interview at Hermès
✨Show Your Warmth
As a Sales & Service Assistant, demonstrating warmth and patience is key. During the interview, make sure to showcase your friendly attitude and ability to connect with others. Practice active listening to show that you value customer interactions.
✨Know the Products
Familiarise yourself with the merchandise and services offered by Selfridges. Being knowledgeable about the products will not only help you in the interview but also show your enthusiasm for the role. Prepare to discuss how you would enhance your product knowledge on the job.
✨Emphasise Team Spirit
Highlight your ability to work well in a team. Share examples from past experiences where you contributed positively to a team environment. This will demonstrate that you can be a supportive colleague and a true ambassador for the brand.
✨Prepare for Customer Scenarios
Think of potential customer scenarios you might face in the role and how you would handle them. Be ready to discuss how you would manage objections or difficult situations while maintaining a calm and adaptable approach.
