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- Tasks: Join our team to arrange transport for children and the public, ensuring their needs are met.
- Company: Lincolnshire County Council delivers innovative transport solutions for over 20,000 passengers daily.
- Benefits: Enjoy a competitive salary, flexible working, generous leave, and access to a great pension scheme.
- Why this job: Be part of a dynamic team making a real difference in people's lives through transport services.
- Qualifications: Strong communication and problem-solving skills are essential; customer service experience is a plus.
- Other info: Hybrid working options available; training provided to ensure you excel in your role.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Looking for a career at Lincolnshire County Council? Want to be part of a team that delivers innovative and efficient transport solutions? Enjoy working in a fast paced and dynamic team? About the role Lincolnshire County Council has transformed its Transport Service team to provide innovative and dynamic transport solutions and embrace new ways of working. As a Transport Operations Officer you will be arranging the transport needs for children, young adults and the general public using a wide range of systems in place to secure educational, social and on demand public transport needs.You will be trained to a high standard to source and deliver the most appropriate transport requirements for the individuals needs including procurement and all allocation . You can expect to be working close within the transport team and with partner organisations and transport operators across the county . Each day will be varied but the goal will always be the same, to deliver transport requirements to those that need it most. The team also manages the county’s local bus and community transport network, alongside Sustainable Travel development. Transport Service\’s operating hours are between 0630 to 1900 Monday to Friday and 0730 to 1800 Saturdays. Shifts will be allocated to ensure sufficient cover between these times and Saturday working will result in a rest day in the week . Within Transport Service we offer a hybrid approach to the working day, however you will be expected to work within the office to undertake comprehensive training . About the team Transport Service\’s is part of the Place Directorate and is responsible for the operational delivery of transport solutions in Lincolnshire for more than 20,000 passengers daily including; educational travel, social care transport and the Council’s demand responsive Callconnect bus service. About you You will need to: Demonstrate excellent verbal and written communication skills to interact clearly and empathetically with customers. Possess strong problem-solving skills to address customer issues and find suitable resolutions. Manage multiple customers simultaneously and handle high call volumes. Anticipate customers needs, taking the opportunity to go above and beyond by offering additional assistance or information that could enhance the customer\’s experience or help them in the future. Take ownership usingyour own initiative to find a resolution while keeping the customer informed throughout the process. Be committed to providing exceptional customer service and continuously improving the customer experience. About Our Offer Along with a competitive salary we are offering: “Green book” Local Government terms and conditions Access to Local Government Pension scheme (contribution rate of approx. 24%) Comprehensive benefits package including salary sacrifice for cars, cycles, plus excellent discount schemes 37 hour working week (as full time) including flexible and hybrid working A generous leave entitlement with a minimum of 25 days plus bank holidays and the option to buy more If this sounds like the role for you, then please read through the full Job Description, before clicking apply! If you would like to know more about Lincolnshire County Council and our current vacancies then click on over to www.lincolnshire.gov.uk . Applications will close on 15/06/25 and interviews will take place WC 30/06/25 For a confidential and informal discussion about the role please contact: Please be advised that this position may be subject to a criminal record check. All candidates are advised to read the attached job information pack prior to making an application. On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement . We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward . We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions . Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment . A Smarter Working Employer We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary . Working arrangements regarding hybrid working will be discussed as part of the appointment process. Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process ifsupport with this is needed . Fluency Duty In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post . #J-18808-Ljbffr
Client Operations Officer employer: Lincoln
Contact Detail:
Lincoln Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Operations Officer
✨Tip Number 1
Familiarise yourself with the transport services offered by Lincolnshire County Council. Understanding their operations, especially around educational and social care transport, will help you speak confidently about how you can contribute to their goals during any discussions.
✨Tip Number 2
Highlight your customer service experience in conversations. Since the role requires excellent communication skills and empathy, be ready to share specific examples of how you've successfully resolved customer issues or enhanced their experience in previous roles.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing scenarios where you've had to think on your feet. The ability to manage multiple customers and high call volumes is crucial, so showcasing your multitasking skills will set you apart.
✨Tip Number 4
Be proactive in your approach. Show that you're willing to take ownership of tasks and find solutions independently. This attitude aligns well with the expectations of the role and will resonate positively with the hiring team.
We think you need these skills to ace Client Operations Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Client Operations Officer position. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Communication Skills: Since excellent verbal and written communication skills are crucial for this role, provide specific examples in your application that demonstrate your ability to interact clearly and empathetically with customers.
Showcase Problem-Solving Abilities: Include instances where you successfully resolved customer issues or improved customer experiences. This will showcase your strong problem-solving skills, which are essential for managing multiple customers and high call volumes.
Emphasise Customer Service Commitment: Make sure to express your commitment to providing exceptional customer service. Use examples from your past experiences to illustrate how you have gone above and beyond to meet customer needs.
How to prepare for a job interview at Lincoln
✨Showcase Your Communication Skills
As a Client Operations Officer, you'll need to demonstrate excellent verbal and written communication skills. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations.
✨Highlight Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved customer issues. This role requires strong problem-solving skills, so think of examples that showcase your ability to find suitable resolutions quickly.
✨Demonstrate Customer-Centric Mindset
Anticipating customer needs is key in this position. Prepare to share how you've gone above and beyond for customers in previous roles, enhancing their experience and providing additional assistance when needed.
✨Prepare for High-Volume Scenarios
Since you'll be managing multiple customers simultaneously, think about how you handle high call volumes. Be prepared to discuss strategies you've used to stay organised and efficient while maintaining exceptional service.
