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For Companies At a Glance
- Tasks: Support and implement software applications, ensuring seamless operation across various business areas.
- Company: Join Birmingham City Council, a dynamic team focused on teamwork, creativity, and growth.
- Benefits: Enjoy a great work-life balance, training opportunities, and an inclusive workplace culture.
- Why this job: Be part of a supportive environment that values curiosity and autonomy while making a real impact.
- Qualifications: Experience in Application Support, strong IT skills, and excellent communication abilities are essential.
- Other info: Birmingham City Council is committed to a fair and inclusive recruitment process.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join Birmingham City Council\’s Applications Support Team as an experienced Senior Application Support Engineer. You will lead expert support for various software applications, including the new Income Management Application, Civica Pay. Collaborate with functional, development, delivery, and security teams to implement and support new and existing solutions. The ideal candidate is user-centric, highly motivated, with extensive experience providing expert technical support and guidance to internal teams. They should be able to collaborate and work systematically with other stakeholders to ensure optimal implementation, performance, and support of a variety of solutions in a fast-paced, dynamic environment.
What you will do
- Lead on current applications and collaborate with teams to implement upgrades and advanced solutions that meet business needs.
- Lead on the current application portfolio of a variety of applications in Revenues & Benefits, Finance, Legal, and Democratic services. You will collaborate with suppliers, business representatives, scheduling, database and other teams to support advanced solutions that meet business requirements.
Responsibilities
- Technical Expertise: Ideally extensive hands-on experience and in-depth knowledge of a Revenues & Benefits application, with a preference for experience in 3rd Party products from NEC (formerly Northgate).
- Application Support: Lead on the implementation, seamless support and operation of applications across multiple business areas – including interpreting business requirements to ensure correct setup of system parameters.
- Relationship Building: Develop and maintain excellent relationships with peers, stakeholders within the business and suppliers.
- Experience: Comprehensive experience in Revenues and Benefits service support and third party hosted solutions.
- Technical Skills: Strong IT skills, with extensive hands-on experience in implementing, troubleshooting and managing software applications.
- Communication: Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.
- Additional Skills: Ability to work on own initiative and to lead, develop and deliver work plans, while also prioritising and organising the work of a multi-faceted application support service in a busy customer-facing environment.
Working for Birmingham City Council
Working for Birmingham City Council is more than just a job; it\’s about making life better for the 1 million plus people who live and work in the city. The Council is a fantastic place to work, challenging and supportive, with a leadership that is adventurous in its pursuit of excellence. There is a clear vision to ensure the Council is working for communities today and building for tomorrow, focusing resources on five key priorities:
- An environment that values curiosity, autonomy and working in the open
- An engaged and supportive leadership with a clear vision
- Training and development opportunities to help you progress and be the best you can be
- An inclusive workplace committed to reflecting the public we serve
- A benefit package designed to promote a great work life balance
- Exposure to all digital and technology teams and service areas across the council
You must upload a CV via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your CV your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining, and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.
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Application Support Engineer employer: Birmingham City Council
Contact Detail:
Birmingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarise yourself with the Income Management Application, Civica Pay. Understanding its functionalities and common issues can give you an edge during discussions with the recruitment team.
✨Tip Number 2
Reach out to current or former employees of Birmingham City Council via LinkedIn. They can provide insights into the team culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your experience in a multi-disciplined customer-facing application support team. Be ready to share specific examples of how you've successfully collaborated with stakeholders in previous roles.
✨Tip Number 4
Showcase your problem-solving skills by preparing a few scenarios where you effectively troubleshot software applications. This will demonstrate your technical expertise and ability to handle challenges.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Application Support Engineer position. Understand the key responsibilities and required skills, such as technical expertise and relationship building.
Tailor Your CV: Customise your CV to highlight relevant experience in application support, particularly within a local authority or similar environment. Emphasise your technical skills and any experience with software applications like Civica Pay.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your motivation for the role and how your skills align with Birmingham City Council's values. Mention your ability to work collaboratively and your commitment to providing excellent support.
Follow Application Instructions: Ensure you attach your up-to-date CV as required. Double-check that all documents are correctly formatted and that you've included any additional information requested in the job posting.
How to prepare for a job interview at Birmingham City Council
✨Showcase Your Technical Expertise
As an Application Support Engineer, it's crucial to demonstrate your technical skills during the interview. Be prepared to discuss your hands-on experience with software applications, troubleshooting methods, and any specific tools you've used in previous roles.
✨Emphasise Relationship Building
Birmingham City Council values teamwork and collaboration. Highlight your ability to build and maintain relationships with peers and stakeholders. Share examples of how you've successfully worked with different teams to implement solutions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of past experiences where you had to troubleshoot issues or support users effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate User-Focused Mindset
The ideal candidate should be user-focused. During the interview, express your understanding of user needs and how you've prioritised them in your previous roles. Discuss how you ensure that applications meet business requirements and enhance user experience.
