Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate parts sales and manage customer enquiries in a fast-paced environment.
- Company: Join Toyota, a leading motor vehicle manufacturer with over 170 dealerships across the UK.
- Benefits: Enjoy comprehensive training, mentoring, and all travel costs covered for residential training.
- Why this job: Be part of a dynamic team focused on customer satisfaction and career development.
- Qualifications: No formal qualifications needed, just a passion for learning and customer service.
- Other info: Gain a Level 2 Retailer Standards qualification upon successful completion of the apprenticeship.
With over 170 dealerships across the UK, Toyota is one of the leading motor vehicle manufacturers. Committed to attracting bright, enthusiastic individuals into our expanding dealer network, our comprehensive apprenticeship is designed to ensure our dealer network is equipped to meet customer demands and keep up to date with ever-evolving technology.
The Apprentice Customer Service Retailer coordinates parts sales to ensure that customers can always access the parts they require when needed. This involves using the company's computer system to log stock movements and produce orders, liaising with colleagues, developing skills to improve parts sales performance, and dealing with enquiries from both trade and retail customers.
Duties will include:
- Using the company's computer system to log stock movements and produce orders
- Liaising with colleagues and customers
- Developing skills to improve parts sales performance and handling enquiries from trade and retail customers
- Using systems, equipment, and technology to meet customer needs
- Applying questioning skills, including listening and responding to build rapport
- Understanding internal and external customer needs
- Following internal policies, procedures, complaints processes, and digital media policies
- Managing customer expectations based on their needs and priorities
- Understanding your role and responsibilities
- Knowing the targets and goals to achieve
Upon successful completion of the apprenticeship, you will gain a Level 2 Retailer Standards qualification.
No formal qualifications are required, but you must be literate and numerate. You should have a desire to become a first-rate Parts Retailer and a thirst for knowledge, as modern logistic support processes and systems are highly complex.
Desired skills & qualities:
- Well organized
- Able to deal effectively with different types of customers
- Logical thinker
- Able to follow instructions
- Willing to study
- A team player
- Able to work in a busy, fast-paced environment
With mentoring, support, and monitoring during work, along with residential training, you will gain the knowledge and skills needed to achieve the qualification while working with highly skilled professionals. Please note: Off-the-job training is residential, involving 3 residential blocks and fortnightly 1-1 training. All travel and accommodation costs are covered by the employer.
Joining our team means working in a forward-thinking, dynamic environment where your contributions are valued, and your career development is a priority. We invest in our people through continuous training and growth opportunities within the automotive industry.
If you are passionate about delivering exceptional customer service and want to work in a supportive, inclusive environment, Steven Eagell Toyota offers a rewarding career. We are always looking for talented individuals to join us and make a difference.
As a world-famous brand, Toyota emphasizes 'kaizen' or continuous improvement in everything we do. From our environmental impact to car manufacturing and customer experience, we strive to make things better. We value our people highly and are recognized for providing excellent automotive training, helping you develop your skills and achieve your ambitions.
Joining Toyota means being at the heart of an innovative brand and making a positive impact at your retailer.
Entry Level & Apprenticeships employer: Lexus
Contact Detail:
Lexus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry Level & Apprenticeships
✨Tip Number 1
Familiarise yourself with Toyota's values and the concept of 'kaizen'. Understanding their commitment to continuous improvement will help you align your mindset with the company's culture, making you a more attractive candidate.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you develop your ability to handle different types of customers and improve your communication skills, which are crucial for this role.
✨Tip Number 3
Research the latest trends in automotive technology and customer service. Being knowledgeable about current developments will not only impress your interviewers but also demonstrate your enthusiasm for the industry.
✨Tip Number 4
Network with current or former employees of Toyota or similar dealerships. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Entry Level & Apprenticeships
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Apprentice Customer Service Retailer position. Tailor your application to highlight how your interests and experiences align with these requirements.
Craft a Strong CV: Create a CV that showcases your organisational skills, ability to work in a team, and any relevant experience, even if it's informal. Highlight your willingness to learn and adapt in a fast-paced environment.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to join Toyota and how you can contribute to their commitment to customer satisfaction and continuous improvement.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Lexus
✨Research the Company
Before your interview, take some time to learn about Toyota and its values, especially their commitment to customer service and continuous improvement. This will help you align your answers with what they are looking for.
✨Show Enthusiasm for Learning
Since this is an apprenticeship role, demonstrate your eagerness to learn and grow. Share examples of how you've pursued knowledge in the past or how you plan to tackle the complexities of the role.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in the role. Be ready to discuss how you would handle different types of customers and enquiries, showcasing your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the training process, team dynamics, or opportunities for advancement within the dealership.
