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- Tasks: Lead and innovate workplace experience strategies across regions for a top-tier client.
- Company: Join ISS, a global leader in workplace and facility management dedicated to enhancing user experiences.
- Benefits: Enjoy a permanent role with opportunities for professional growth and a focus on sustainability.
- Why this job: Shape employee experiences and drive impactful ESG initiatives in a collaborative environment.
- Qualifications: Extensive experience in facilities management and strong leadership skills required.
- Other info: ISS values diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 43200 - 64800 £ per year.
Workplace Experience Manager
Location: Surrey, KT160RS
Hours of work: 40
Contract Type: Permanent
The Workplace Experience Manager is a pivotal leadership role responsible for overseeing workplace experience strategies and operations across regions for the client contract.
This role ensures the delivery of a consistent, high-quality, and innovative workplace environment that supports the client’s objectives while aligning with ISS’s vision for exceptional service delivery.
Job Description
As the Workplace Experience Manager, you will lead a team of Heads of Departments (HODs) and Managers, fostering collaboration and driving operational excellence.
You will work closely with client stakeholders to implement strategies that enhance the workplace experience, focusing on sustainability, employee well-being, and the overall success of the workplace environment.
Your role will be integral in shaping the day-to-day experience for employees and ensuring that all workplace services are aligned with the client’s needs.
You will act as the key point of contact for all workplace experience initiatives, ensuring that the workspace is not only functional but also conducive to productivity and well-being, creating a thriving environment that supports the long-term goals of the business.
Key Responsibilities
- Develop and implement a strategic vision for workplace experience services across the regions
- Collaborate with the client to understand business objectives and align workplace strategies to support them
- Lead ESG initiatives, ensuring that all workplace practices contribute to sustainability goals and align with WSP’s corporate values
- Lead, mentor, and manage a team of Regional Workplace Experience Managers, fostering a culture of collaboration, excellence, and innovation
- Provide guidance and support to ensure consistent service delivery and adherence to SLAs and KPIs
- Champion professional development and succession planning within the team to build long-term capabilities
Professional and Personal Competencies/Qualifications
- Extensive experience in workplace or facilities management at a senior or regional level
- Proven ability to manage large, geographically dispersed teams and deliver consistent results
- Strong background in client relationship management and stakeholder engagement
- Expertise in ESG practices and a commitment to driving sustainability initiatives
- Proficient in data analysis, reporting, and budget management
- Knowledge of workplace technology platforms and a willingness to embrace innovation
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
ISS Facility Services UK | Workplace Experience Manager employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ISS Facility Services UK | Workplace Experience Manager
✨Tip Number 1
Familiarize yourself with the latest trends in workplace experience and facilities management. Understanding current best practices will help you demonstrate your knowledge during interviews and show that you're aligned with ISS's vision for exceptional service delivery.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in workplace management or ESG initiatives. Building connections can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved workplace environments in your previous roles. Highlighting your leadership skills and ability to drive operational excellence will be crucial.
✨Tip Number 4
Research ISS's corporate values and sustainability goals thoroughly. Being able to articulate how your personal values align with theirs will set you apart as a candidate who is not only qualified but also genuinely passionate about the role.
We think you need these skills to ace ISS Facility Services UK | Workplace Experience Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Workplace Experience Manager position. Understand the key responsibilities and required competencies, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your extensive experience in workplace or facilities management, particularly at a senior level. Provide specific examples of how you've managed teams and improved workplace environments.
Showcase Leadership Skills: Demonstrate your ability to lead and mentor teams. Include examples of how you've fostered collaboration and driven operational excellence in previous roles, as these are crucial for the Workplace Experience Manager position.
Align with Company Values: Research ISS's corporate values and sustainability initiatives. In your application, express your commitment to these values and how your professional philosophy aligns with their mission to create a thriving workplace environment.
How to prepare for a job interview at ISS Facility Services UK
✨Understand the Company Culture
Before your interview, take some time to research ISS and its commitment to workplace experience and sustainability. Understanding their values and how they align with your own will help you articulate why you're a great fit for the role.
✨Showcase Your Leadership Skills
As a Workplace Experience Manager, you'll be leading a team. Be prepared to discuss your leadership style, how you've successfully managed teams in the past, and specific examples of how you've fostered collaboration and innovation.
✨Prepare for Client Engagement Scenarios
Since this role involves working closely with client stakeholders, think of examples where you've successfully managed client relationships. Be ready to discuss how you would approach understanding and aligning with client objectives.
✨Highlight Your ESG Initiatives
Given the emphasis on sustainability and ESG practices in the job description, prepare to discuss any relevant experience you have in these areas. Share specific initiatives you've led or contributed to that demonstrate your commitment to sustainability.
