Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Guide customers through their home loan journey and provide exceptional service.
- Company: Join ASB, a supportive team focused on helping customers with major financial decisions.
- Benefits: Enjoy competitive salary, exclusive banking perks, and life insurance.
- Why this job: Be part of an exciting transformation and make a real impact on customers' lives.
- Qualifications: Experience in customer service and home lending products is essential.
- Other info: Opportunity to mentor junior lenders and grow your career in a diverse environment.
The predicted salary is between 36000 - 60000 £ per year.
We are a team of motivated high performers, who have fun in a supportive team environment. Together, our customers trust us to help them with some of the biggest financial decisions in their lives. Here at ASB, the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.
Your role exists to make our customer's lives easier by guiding them through their home loan journey. You will be committed to helping our customers "Own the Home of their dreams" whether it is assisting them in buying their first or second home, investing in a property, refinancing, building or renovating. You will ensure that their financial wellbeing is protected and that they are ready financially for today, a rainy day or someday.
We are looking for someone who puts the customer first. You will work face to face with customers to lead quality lending conversations with confidence, putting your solid understanding of our products, processes and policies to good use by proactively identifying your customers' financial needs. As a confident networker, you will use your communication skills to develop and maintain strong working relationships.
Responsibilities- A proven track record of delivering exceptional customer service and establishing and maintaining long lasting relationships with customers and colleagues.
- Extensive, complex lending experience and existing knowledge of home lending products.
- An ability to identify the bigger picture and anticipate customers' financial needs.
- Knowledge of the current responsible lending legislation and AML requirements.
This is an exciting opportunity to be at the forefront of our Advice Centre network and this position offers you the opportunity to progress your career and make your mark as a senior lender. This role will provide you further with the opportunity to impart your extensive lending knowledge and coach our junior lenders to greatness.
Join a diverse and inclusive environment where we are United as one team, working together to accelerate progress for all New Zealanders. ASB offers a fun and supportive team with awesome benefits.
You will also have access to:
- A competitive market salary.
- A broad range of exclusive Staff Banking Benefits.
- Life and Income Protection Insurance.
- Joining a dynamic and diverse team.
For additional information please see the attached Position Description, and to register your interest in this position please apply online.
Home Ownership Manager - Riccarton employer: ASB Bank
Contact Detail:
ASB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Ownership Manager - Riccarton
✨Tip Number 1
Familiarise yourself with ASB's home lending products and services. Understanding the specifics of what we offer will allow you to engage in meaningful conversations with potential customers, showcasing your expertise and commitment to their financial wellbeing.
✨Tip Number 2
Network within the industry and connect with current or former employees of ASB. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews and discussions.
✨Tip Number 3
Stay updated on current responsible lending legislation and AML requirements. Being well-versed in these areas not only demonstrates your professionalism but also shows that you are proactive about compliance, which is crucial for this role.
✨Tip Number 4
Prepare to discuss your previous customer service experiences and how you've built long-lasting relationships. Highlight specific examples where you've successfully identified and met customer needs, as this aligns perfectly with our focus on putting the customer first.
We think you need these skills to ace Home Ownership Manager - Riccarton
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Home Ownership Manager position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven track record in customer service and lending. Provide specific examples of how you've helped customers achieve their financial goals, particularly in home lending.
Showcase Communication Skills: Since the role involves face-to-face interactions, demonstrate your strong communication skills in your application. Mention any experiences where you've successfully built relationships or led quality conversations with clients.
Research ASB's Values: ASB places a strong emphasis on customer-centric values. Research their mission and values, and reflect these in your application to show that you are a good cultural fit for their team.
How to prepare for a job interview at ASB Bank
✨Understand the Customer-Centric Approach
Make sure you emphasise your commitment to putting the customer first. Prepare examples of how you've previously helped customers navigate complex financial decisions, showcasing your ability to build trust and rapport.
✨Showcase Your Lending Knowledge
Brush up on your knowledge of home lending products and current responsible lending legislation. Be ready to discuss how you can apply this knowledge to help customers achieve their home ownership dreams.
✨Demonstrate Relationship Building Skills
Prepare to talk about your experience in establishing and maintaining long-lasting relationships with customers and colleagues. Highlight specific instances where your networking skills have led to successful outcomes.
✨Anticipate Financial Needs
Think about how you can identify and anticipate customers' financial needs. Be prepared to discuss strategies you've used in the past to proactively address these needs and ensure customers feel supported throughout their journey.
