Security Leading Officer

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Shift Pattern: 21 day rolling roster - 3 Days, 4 Nights, 3 off - 4 Days, 3 Nights, 4 Off

Key Responsibilities

• Comply with the adopted Code of Practice and service operational procedures at all times.
• Follow protocols for maintaining the security of the CCTV Control Room and its facilities.
• Report any incidents that occur immediately to the Police or report to another relevant agency.
• Maintain accurate records of data recordings and events.
• Provide the first response to intruder alarm calls.
• Provide written reports on all incidents of crime & disorder.
• Ensure safety of customers and all staff.
• Operate and monitor the CCTV systems to activate and manage access control in line with client requirements.
• Dispatch security officers as required via telephone and/or radio or messenger.
• Check and manage work to permit and corresponding access control to authorised areas.
• Liaise with contractors as required.
• Develop and maintain relationships with all the client’s departments.
• Ensure that all OCS policies, procedures, and standards are in place and adhered to.
• Maintain day-to-day contact with the customer’s representatives and attend meetings/Toolbox Talks as directed.
• Carry out internal and external patrols and long periods of standing.
• Work in all weather conditions.
• Meet and greet guests, providing a professional and friendly service.
• Provide high visibility Static Guarding or Mobile Guarding of the property/building and grounds.
• Deal efficiently and effectively with emergencies including fire and bomb scares.
• Cover reception as required.

Personal Specification

• Security Industry Qualifications – Front line SIA/CCTV Licence for Security Officers.
• Excellent customer relationship skills.
• Excellent communication skills, both written and verbal.
• Must demonstrate and deliver high-quality guarding and excellent customer service.
• A professional demeanour with sound judgment and integrity.
• All applicants will be subject to a criminal record check (Disclosure) from the Criminal Records Bureau.
• An understanding of basic Police and other Emergency Services procedures.
• Knowledge of the phonetic alphabet.
• Experience of hand-held radio use.
• First aid at work certificate.
• Vigilant and alert, able to use caution, and apply an inquisitive mindset to duties.

How To Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals.