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- Tasks: Join the Connect Loyalty Team to support customers with their loyalty programs.
- Company: Ideal Heating is a top market leader with a fantastic culture and career growth opportunities.
- Benefits: Enjoy hybrid working, 25 days holiday, Christmas shutdown, and an enhanced pension.
- Why this job: Make a real difference while developing exceptional customer service skills in a supportive environment.
- Qualifications: Friendly demeanor, strong interpersonal skills, and good IT knowledge are essential; experience in customer service is a plus.
- Other info: Work hours are Monday to Thursday 8:30-4:30 and Friday 9-5, with no weekend work.
The predicted salary is between 28800 - 43200 £ per year.
Aquilo recruitment are excited to be partnering with Ideal heating to recruit for a customer loyalty executive to join them on a permanent full time basis, this is an exciting opportunity to join one of the top market leaders and to make a real difference within a fantastic company who have a great culture and long term career prospects.
Job Title : Customer Loyalty Executive
This is a role within the existing Connect Loyalty Team, within the Marketing Department. You will be responsible for customer support for Ideal\’s customer loyalty programmes. As a key customer contact, duties will include helping and supporting loyal customers through various channels, including telephone, email, and website. Tasks will include resolving customer issues, registering products, working with reward suppliers, general administration, and daily reporting. Exceptional customer service skills and a polite telephone manner are essential for this position.
Key Accountabilities:
Managing inbound telephone and email enquiries, supporting customers with member account queries i.e. interacting with their membership benefits and redeeming their loyalty points on rewards
Resolving issues in customers’ accounts and assisting customers in using the loyalty programmes independently through the websites and app
Updating customers records on the CRM system and Salesforce, including processing new member registrations and updates
Processing manual product registrations through the web-based CMS system
Liaising with third party suppliers to manage rewards item orders
Mail merging and processing of daily warranty/installation certificates
- Meeting monthly targets (KPI’s) of responding to inbound activity and completing administrative duties
Essential requirements include:
- Friendly and polite manner
Strong interpersonal skills
Ability to manage many varied tasks with short deadlines
Good IT skills, including knowledge and experience of using Word and Outlook
Confidence with problem solving and the ability to see problems through to the end
Strong knowledge and understanding of Excel desirable
Previous experience of CMS or CRM systems preferable but not essential
Experience of telemarketing/telesales/helpdesk/customer service or a similar role involving telephone interaction with customers desirable
Benefits:
Working hours 8-30-430 Mon to Thursday and Friday 9-5
Hybrid working – WFH Mon and Fri
25 days holiday plus bank – no working weekends
Christmas shutdown
Enhanced pension
Ideal Heating | Customer Support Executive employer: Ideal Heating
Contact Detail:
Ideal Heating Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ideal Heating | Customer Support Executive
✨Tip Number 1
Familiarize yourself with Ideal Heating's customer loyalty programs. Understanding the specifics of their offerings will help you engage more effectively during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your CRM and CMS skills. Even if you don't have extensive experience, showing that you're eager to learn and adapt to these systems can set you apart from other candidates.
✨Tip Number 3
Practice your telephone communication skills. Since this role involves a lot of customer interaction over the phone, being able to convey information clearly and politely will be crucial.
✨Tip Number 4
Research common customer service scenarios and how to handle them. Being prepared with examples of how you've resolved customer issues in the past can showcase your problem-solving abilities.
We think you need these skills to ace Ideal Heating | Customer Support Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Support Executive position. Understand the key responsibilities and essential requirements, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or roles that required strong interpersonal skills. Mention specific examples where you successfully resolved customer issues or managed multiple tasks under tight deadlines.
Showcase Your Skills: Make sure to highlight your IT skills, particularly your proficiency with Word, Outlook, and Excel. If you have experience with CRM or CMS systems, be sure to mention it as well, even if it's not essential.
Craft a Polite and Professional Cover Letter: Write a cover letter that reflects your friendly and polite manner. Address how you can contribute to Ideal Heating's customer loyalty programmes and express your enthusiasm for joining their team.
How to prepare for a job interview at Ideal Heating
✨Show Your Customer Service Skills
Since this role is all about customer support, be ready to share examples of how you've provided exceptional service in the past. Highlight your ability to resolve issues and maintain a friendly demeanor, as these are key qualities they are looking for.
✨Familiarize Yourself with Loyalty Programs
Research Ideal Heating's customer loyalty programs before the interview. Understanding how these programs work will allow you to speak confidently about them and demonstrate your genuine interest in the role.
✨Demonstrate Your IT Proficiency
Be prepared to discuss your experience with CRM systems, Excel, and other relevant software. If you have any specific examples of how you've used these tools to improve customer interactions or streamline processes, make sure to mention them.
✨Prepare for Problem-Solving Scenarios
Think of a few challenging customer service situations you've faced and how you resolved them. This will showcase your problem-solving skills and your ability to handle pressure, which are essential for this position.
