Senior/Lead IT Support Analyst - Law Firm

Social network you want to login/join with: Senior/Lead IT Support Analyst – Law Firm, southampton col-narrow-left Client: Location: southampton, United Kingdom Job Category: Other – EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: Experience as a Senior/Lead Analyst or Team Lead within a law firm is essential for this role. Job Responsibilities This position reports to a Regional IT Director or IT Manager and provides support of desktop/laptop computer systems of a complex nature to ensure end-user productivity and efficiency. You will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to user and local office technology-related issues. Serve as the local team lead for the office and provides back-up support to the Regional IT Director and/or IT Manager. Coordinates the desktop-support-related activities of team members and serves as the back-up to the Regional IT Director and/or IT Manager as needed Mentors and trains other team members, actively sharing knowledge and best practices, as needed and assigned Actively participates in and occasionally leads (including testing and documentation) software pre-pilots, pilots and roll-outs Performs detailed problem analysis and documents issues and resolutions related to software or network situations and works with software and hardware engineers when the issue needs to be escalated Skills Required 10 years+ in IT Support experience, 3 years+ within a law firm is Essential. Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices & Network protocols. This role offers hybrid working – 2 days WFH. #J-18808-Ljbffr