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- Tasks: Join us as a Senior Conductor Apprentice, ensuring safety and excellent customer service on our trains.
- Company: East Midlands Railway is a top employer dedicated to customer satisfaction and employee empowerment.
- Benefits: Enjoy free travel, a competitive salary, and a fantastic pension scheme with training opportunities.
- Why this job: Be part of a passionate team delivering memorable experiences while developing your railway career.
- Qualifications: Enthusiasm and a commitment to high standards are essential; flexibility for shifts is key.
- Other info: Training starts in 2024, with guaranteed long weekends off every third week.
We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Customer Service team make a crucial contribution to this.
Nine times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
We have an exciting opportunity to join #TeamEMR based at Nottingham! We pride ourselves on delivering excellent customer experience through our customer promise, our On Train Customer Service team play a huge part in that and will provide day to day management of the On Train operations on our services. You will assist in developing professional, highly motivated and enthusiastic teams on board, whilst ensuring consistent, excellent customer service standards are maintained. Looking after our customers will be your top priority.
At East Midlands Railway, we are passionate about providing our people with the opportunity for professional development. As part of this commitment, Senior Conductors are enrolled onto the Level 2 Passenger Transport Operative apprenticeship standard, where you will learn valuable knowledge, skills and behaviours to have a successful railway career.
As a Senior Conductor Apprentice at EMR, you will be at the forefront of delivering a memorable experience for our customers, seeking to identify and meet their needs in an open, friendly and helpful manner. We’re looking for someone who is enthusiastic, forward thinking and strives to deliver the highest standards at all times.
Your responsibilities within the role include:
- Ensuring the safety of everyone on board.
- Checking and verifying tickets.
- Checking the on train environment including equipment and general cleanliness of facilities.
- Where shortcomings exist, taking further action by correcting or reporting fault.
- Be visible and available to provide customers with advice and guidance, as necessary.
- Managing the overall financial responsibility for any cash transactions taken on board.
When working on our trains, you will usually be the only member of staff that our customers will see, so it’s important that you are confident in working both on your own and as part of a team. Due to early morning and late evening shift patterns, flexibility is key – and you will need to live within 60 minutes of the station. This role works four days a week and includes weekend work, but we guarantee that you will get a long weekend off every third week.
Training courses will commence at a number of dates throughout 2024. If successful, you will be placed into a Talent Pool and be offered a role when opportunities become available.
As well as a competitive salary, we’ll also offer you:
- Excellent Railway Pension scheme.
- Free travel on East Midlands Railway and Train Operating Companies under Abellio.
- Friends and Family discounted Tickets on the EMR Network.
- 75% discount on National Travel (inc partner and dependants).
- Various training opportunities… and many more!
Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV. We promise to treat you fairly, consistently and with respect throughout the application, assessment and selection process.
Senior Conductor Apprenticeship employer: Best Apprenticeships
Contact Detail:
Best Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Conductor Apprenticeship
✨Tip Number 1
Familiarise yourself with East Midlands Railway's values and customer service promise. Understanding their commitment to safety and customer satisfaction will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Showcase your flexibility and ability to work independently as well as part of a team. Since the role requires working alone at times, emphasising your experience in similar situations can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you would handle various customer service scenarios. Think of examples where you've gone above and beyond for customers, as this will highlight your enthusiasm and commitment to delivering excellent service.
✨Tip Number 4
Research the Level 2 Passenger Transport Operative apprenticeship standard. Being knowledgeable about the training you'll receive shows your eagerness to learn and grow within the company, making you a more attractive candidate.
We think you need these skills to ace Senior Conductor Apprenticeship
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Senior Conductor Apprenticeship. Tailor your application to highlight how your skills and experiences align with what East Midlands Railway is looking for.
Craft a Strong CV: Create a CV that showcases your relevant experience, skills, and achievements. Focus on customer service roles or any experience that demonstrates your ability to work independently and as part of a team. Remember to remove personal information as per their blind screening process.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Highlight your passion for customer service and your commitment to safety and teamwork. Make sure to mention why you want to join East Midlands Railway specifically.
Review and Submit: Before submitting your application, double-check for any spelling or grammatical errors. Ensure all required documents are included and that your application reflects your best self. Submit your application through the StudySmarter website to ensure it reaches the right place.
How to prepare for a job interview at Best Apprenticeships
✨Show Your Enthusiasm
Make sure to express your passion for customer service and the railway industry. East Midlands Railway values enthusiasm, so share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Safety Awareness
As a Senior Conductor, safety is paramount. Be prepared to discuss how you would ensure the safety of passengers on board and provide specific examples from past experiences where you prioritised safety.
✨Highlight Teamwork and Independence
You’ll need to work both independently and as part of a team. Share experiences that showcase your ability to collaborate with others while also being confident in making decisions on your own.
✨Prepare for Flexibility Questions
Given the shift patterns, be ready to discuss your availability and flexibility. Highlight any previous roles where you adapted to changing schedules or worked during weekends and early mornings.
