Field Service Technician

Field Service Technician – UK

JOB SUMMARY

The Field Service Technician has technical experience and aptitude to successfully provide on-site service of audio and visual equipment to our clients. The service area for this role is in and around Birmingham, UK.

CORE RESPONSIBILITIES

● Attend all service calls within the client SLA.

● Ensure the client system performs as required through on-site troubleshooting and repair.

● Recommend products that require replacing at clients' sites in order to get their systems working.

● Provide clear feedback to client satisfaction to allow them to quote clients the first time around without follow-up needed from you.

● Correct use of Mood Media service App and client portals.

● Maintain the correct level of buffer stock at all times.

● Supports and develops colleagues’ knowledge within the same team and wider global teams.

● Works with the client satisfaction team to help better improve our client's experiences with our service teams.

● Performing additional duties, responsibilities, and small installation projects as assigned

KNOWLEDGE, SKILLS AND ABILITIES

● Excellent audio-visual product knowledge with experience in service and fault finding.

● Knowledge of 100v and low Z audio systems used in commercial environments.

● Knowledge of display technology ( LCD, Projectors and LED ).

● Min 5 Years of industry or associated industry (within an AV environment) experience.

● Demonstrable and experienced with IT networks.

● Valid Passport with no travel restrictions.

● Clean Driving license

● Excellent written and verbal communication skills.

● Ability to facilitate scheduled deadlines and manage multiple projects.

● Knowledge of control systems, Q-SYS, Crestron would be an advantage.

IDEAL CHARACTERISTICS

● Working with Change

● Customer-Centric Approach

● Managing Self and other team members

● High Level of Customer Focus and Contact

● Understanding the Business

● IT knowledge and ability

● Good Level and detailed AV Product knowledge and awareness

● Flexible on working hours to meet the business needs

● Be available to work outside of normal working hours as required.

Mood Media is an Equal Opportunity Employer M/F/Disability/Veteran