IT Service Manager - SC Cleared

Fimatix are a leading Software Consultancy who specialise in working with HM Government. One of our HM Government clients has tasked us to recruit a number of IT Service Managers on a contract basis. This contract role is INSIDE IR35 and requires you to have current SC Clearance.

We are seeking a talented, results-driven, and versatile IT Service Management professional with extensive experience in service design, transition, and implementation across both physical and virtual environments. The ideal candidate is dynamic, highly committed, and brings a structured, analytical, and enthusiastic approach to delivering complex IT services in fast-paced, enterprise-scale environments. The candidate will have at least 5+ years’ experience leading IT service management.

This role requires a high level of stakeholder management, the ability to translate a set of data requirements into principles, capabilities and a coherent architecture. The candidate will have IT consulting experience or have worked for a system integrator in the public sector.

Key Responsibilities

• Lead the Service Transition workstream for strategic IT projects, ensuring alignment with both business and technical requirements.
• Develop and deliver comprehensive Service Designs, integrating enterprise standards, business needs, and third-party supplier capabilities.
• Own and manage the Service Acceptance process, ensuring all readiness criteria are met prior to go-live.
• Conduct Service Management Readiness Testing to validate operational preparedness.
• Collaborate with the ServiceNow tooling team to ensure seamless onboarding of new services into the ITSM platform.
• Partner with Solution Architects to ensure service designs meet functional and non-functional requirements.
• Coordinate with IT Security to complete all required health checks and security validations.
• Ensure Operational Acceptance Testing (e.g., performance, failover, event management) is incorporated into the master test plan.
• Identify, assess, and manage operational risks and issues related to service transition activities.

Key Skills

• Service Transition Management

Leading end-to-end service transition activities for complex IT projects.

Embedding new services into operational environments with minimal disruption.

• Service Design

Creating detailed service design packages that align with business and technical requirements.

Integrating enterprise standards and supplier capabilities into service models.

• ITIL Framework Expertise

Strong understanding and application of ITIL principles, especially around Service Design, Transition, and Operation.

• Service Acceptance & Readiness

Managing service acceptance criteria and ensuring services are operationally ready before go-live.

Conducting readiness assessments and operational testing.

• ITSM Tooling (e.g., ServiceNow)

Experience onboarding services into ITSM platforms.

Working with tooling teams to configure workflows, CMDB, and service catalogs.

• Stakeholder Engagement

Collaborating with architects, security teams, test managers, and business stakeholders.

Communicating technical concepts clearly to non-technical audiences.

• Security & Compliance

Coordinating IT health checks and ensuring compliance with security standards and policies.

• Operational Acceptance Testing (OAT)

Planning and executing OAT scenarios such as performance, failover, and event management.

Risk & Issue Management

Identifying, tracking, and mitigating operational risks and issues during service transition.

• Analytical & Problem-Solving Skills

Evaluating complex systems and processes to identify improvements and resolve issues efficiently.

Please apply now for an immediate interview.