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- Tasks: Lead functional workshops and mentor junior consultants while managing project lifecycles.
- Company: Join a dynamic consultancy focused on innovative CRM solutions and customer success.
- Benefits: Enjoy flexible working hours, remote options, and opportunities for professional growth.
- Why this job: Be part of impactful projects, enhance your skills, and work in a collaborative environment.
- Qualifications: 6+ years in consultancy, 4+ years as a CE functional lead, and relevant certifications required.
- Other info: Experience with Azure DevOps and multiple Dynamics 365 modules is a plus.
The predicted salary is between 48000 - 72000 £ per year.
The D365 CE Senior Functional Consultant/Business Analyst is responsible for all aspects of the functional workstream. They will be comfortable leading customer facing functional workshops, teams of functional consultants, interacting with technical workstreams and business analysts. They will stay up to date on the latest functionality offered by the platform and help mentor junior team members both in a project and practice context.
They must possess excellent consultancy and communication skills, capable of dealing with difficult stakeholders and have exposure to all aspects of the project lifecycle, from project inception and requirements gathering, to implementation and adherence to best practice, all the way through to testing, training and support, comfortable in any of these roles and the challenges they produce.
- Ability to lead functional teams within multiple projects with both onshore and offshore resources.
- Work with the training team to deliver and create super users and end users training, as needed.
- Help customers define and document processes when there are no processes in place.
- Create detailed project scope documents for the customer, which includes both estimates for the tasks that will be completed and the project schedule in Microsoft Project.
- Interact with project and programme managers to manage, report and mitigate risks and issues.
- Ability to work with junior team members both in a project and practice context.
- Expected to be flexible with time and capable of working in a process-oriented environment.
- Advise customers on best practices for CRM processes and user interface components.
- Ability and expert knowledge with project tools such as Azure DevOps, MS Project, MS PowerPoint and Visio.
Solid Microsoft IT experience, minimum of 6 years of professional experience within a consultancy environment:
- ~4+ years of experience as either a CE functional lead and/or CE senior functional consultant.
- ~At least 5 end-to-end full life cycle implementations of Dynamics 365.
- ~Expert knowledge of at least 4 of the following modules: Sales, Customer Service, Dynamics Marketing, Omnichannel, Project Operations, Field Service or Power Pages.
- ~Experience with SharePoint integration with CE.
- ~Exposure to Azure DevOps or other similar enterprise planning and delivery tools.
- ~Ability to balance short-term demands while maintaining the long-term vision needed to guide a customer through the implementation process.
- ~Advanced use of Microsoft Project, Excel, Word, Visio and PowerPoint.
- ~Ability to work on Agile/Waterfall project delivery.
- Possess Bachelor’s Degree or equivalent in Computer Science, 5 GCSE passes, or related field.
- CE Certifications D365 online and above.
Senior Dynamics CRM Functional Consultant employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Dynamics CRM Functional Consultant
✨Tip Number 1
Familiarise yourself with the latest features of Dynamics 365 CE. Attend webinars, read blogs, and participate in forums to stay updated. This knowledge will not only help you in interviews but also demonstrate your commitment to continuous learning.
✨Tip Number 2
Network with professionals in the CRM space, especially those who have experience with Dynamics 365. Join LinkedIn groups or attend industry meetups to connect with potential colleagues and learn about job openings before they are advertised.
✨Tip Number 3
Prepare to discuss your experience with end-to-end implementations of Dynamics 365. Be ready to share specific examples of challenges faced and how you overcame them, as this will showcase your problem-solving skills and expertise.
✨Tip Number 4
Highlight your ability to mentor junior team members during discussions. Share instances where you've successfully guided others, as this is a key aspect of the role and will show your leadership capabilities.
We think you need these skills to ace Senior Dynamics CRM Functional Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365, particularly in the areas mentioned in the job description. Emphasise your consultancy skills, project lifecycle exposure, and any relevant certifications.
Craft a Compelling Cover Letter: In your cover letter, address how your background aligns with the responsibilities of the Senior Dynamics CRM Functional Consultant role. Mention specific projects where you've led functional teams or worked with stakeholders to demonstrate your expertise.
Showcase Relevant Experience: When detailing your work history, focus on your experience with end-to-end implementations of Dynamics 365 and your knowledge of the specified modules. Use quantifiable achievements to illustrate your impact in previous roles.
Prepare for Potential Questions: Anticipate questions related to your experience with Agile/Waterfall methodologies and your ability to mentor junior team members. Be ready to discuss how you handle difficult stakeholders and manage project risks.
How to prepare for a job interview at HCLTech
✨Showcase Your Functional Expertise
Be prepared to discuss your experience with Dynamics 365 and the specific modules you've worked on. Highlight your end-to-end implementation projects and how you’ve led functional workshops, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Strong Communication Skills
Since the role involves dealing with difficult stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully navigated challenging conversations or situations in previous roles.
✨Familiarise Yourself with Project Tools
Brush up on your knowledge of Microsoft Project, Azure DevOps, and other relevant tools. Be ready to discuss how you've used these tools in past projects to manage timelines, resources, and risks effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to mentor junior team members. Think of scenarios where you had to define processes or create training materials, and be ready to explain your approach and the outcomes.
