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- Tasks: Welcome guests, manage reservations, and maintain campervans for smooth operations.
- Company: Join Indie Campers, a leading campervan marketplace making road trips accessible to all.
- Benefits: Enjoy free road trips, performance bonuses, and career development opportunities.
- Why this job: Be part of a young, innovative team and make a real impact in travel.
- Qualifications: Must have great communication skills, a valid driver's licence, and be eligible to work in the UK.
- Other info: Weekend and holiday availability is required; experience in tourism or hospitality is a plus.
The predicted salary is between 24000 - 36000 £ per year.
About Us
Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale. Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
THE ROLE
We’re looking for travel enthusiasts with a passion for guest service for our depot in Newbridge - Edinburgh. You’ll be the face of our company, reporting directly to the Branch’s Operations Supervisor, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee the smooth operation of the depot.
WHAT WILL YOU WORK ON?
- Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs;
- Preparing and cleaning our campervans;
- Maintaining our campervans in top condition and monitor maintenance and repairing needs;
- Registering guests, monitoring stock and processing payments;
- Handling complaints and troubleshooting emergencies.
WHO ARE WE LOOKING FOR?
- You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
- You have great communication skills and an aptitude for direct contact with customers (mandatory);
- You’re eligible to work in the UK, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
- You’re available to work on weekends and public holidays;
- You’re a responsible person who takes their work seriously and can be relied upon;
- You’re well-organised and you’re good at solving problems.
THE INDIE COMMITMENT!
- Being part of a young, fast-growing and innovative company where you make a difference;
- Career development opportunities in Field Operations or transitioning to an HQ role in Lisbon or Los Angeles;
- Continuous training and coaching to develop the skills that matter to you;
- Compensation package that includes Performance and Referral Bonuses;
- Free Road Trips, so you can experience Indie firsthand trips around North America, Europe and Oceania.
Are you ready to Go Indie?
Rental Service Agent - Edinburgh employer: Indie Campers
Contact Detail:
Indie Campers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Service Agent - Edinburgh
✨Tip Number 1
Familiarise yourself with Indie Campers' services and values. Understanding their mission to make road trips accessible will help you connect with the company's ethos during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will demonstrate your problem-solving abilities and your commitment to guest satisfaction.
✨Tip Number 3
Highlight any relevant experience in tourism, hospitality, or retail. If you've worked in roles that required direct customer interaction, be sure to mention these experiences to show you're a great fit for the role.
✨Tip Number 4
Be ready to discuss your passion for travel and campervans. Sharing personal stories about your own road trips can help you stand out as a genuine travel enthusiast who aligns with the company's culture.
We think you need these skills to ace Rental Service Agent - Edinburgh
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Indie Campers is looking for in a Rental Service Agent. Highlight your relevant experience in customer service, tourism, or hospitality in your application.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the role. Emphasise your communication skills, problem-solving abilities, and any relevant experience in handling customer inquiries or complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention why you want to work for Indie Campers specifically and how you can contribute to their mission of making road trips accessible to everyone.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Indie Campers
✨Show Your Passion for Travel
As a Rental Service Agent, your enthusiasm for travel is key. Be prepared to share your own travel experiences and how they relate to the role. This will demonstrate your genuine interest in the industry and help you connect with the interviewers.
✨Highlight Customer Service Skills
Since you'll be the face of Indie Campers, it's crucial to showcase your customer service skills. Prepare examples from previous roles where you successfully handled customer inquiries or resolved complaints, emphasising your ability to maintain a positive experience for guests.
✨Demonstrate Problem-Solving Abilities
The role involves troubleshooting emergencies and handling complaints. Think of specific instances where you've effectively solved problems in a fast-paced environment. This will show that you're capable of managing challenges that may arise during operations.
✨Be Organised and Reliable
Indie Campers values responsibility and organisation. During the interview, discuss how you manage your time and tasks efficiently. Mention any tools or methods you use to stay organised, as this will reassure them of your reliability in maintaining the fleet and managing reservations.
