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- Tasks: Lead the night reception team and ensure exceptional guest experiences.
- Company: Park Plaza offers stylish accommodations and award-winning dining for travelers.
- Benefits: Enjoy 30+ days of holiday, discounted hotel rates, free meals, and wellness perks.
- Why this job: Join a dynamic team that values trust, respect, and enthusiasm while creating memorable moments.
- Qualifications: Previous Night Manager experience and proficiency in Microsoft Office and Opera required.
- Other info: Work a 12-hour shift schedule with opportunities for training and growth.
The predicted salary is between 30000 - 42000 £ per year.
Night Manager
At Park Plaza, we believe in providing a hotel experience tailored to the individual and their needs. As the friendly face of the 494 guestrooms at Park Plaza London Waterloo Hotel, you will do more than just welcome our guests. The key role for you as our Night Manager will be to ensure that the service provided by the night reception team is beyond the normal guest experience that our guests would expect. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
As a Night Manager, you will receive:
- Salary: Salary: Competitive plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
We are looking for a Night Manager who:
- Performs Head of Department duties connected to all Night and Front Office operations, and making crucial decisions
- Ensures guests’ needs are met beyond expectation, and takes full responsibility for Health, Safety, Security, Licensing & Fire
- Plays a hands-on role leading the Night team by example and taking opportunities to motivate, train and inspire the Front of House team members
- Be proficient with Microsoft Office and have excellent knowledge of Opera
- Be available to work 4 days on, 4 days off, on a 12-hour shift basis (from 8am to 8pm)
- Who shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- With previous experience as a Night Manager in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Park Plaza | Night Manager employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Park Plaza | Night Manager
✨Tip Number 1
Familiarize yourself with the Park Plaza brand and its values. Understanding our commitment to trust, respect, teamwork, enthusiasm, commitment, and care will help you align your approach during the interview process.
✨Tip Number 2
Highlight your leadership skills and experience in managing a night team. Be prepared to share specific examples of how you've motivated and inspired your team in previous roles.
✨Tip Number 3
Demonstrate your knowledge of health, safety, and security protocols. As a Night Manager, you'll be responsible for these areas, so showing that you understand their importance will set you apart.
✨Tip Number 4
Be ready to discuss your proficiency with Microsoft Office and Opera. These tools are essential for the role, and showcasing your expertise will give you an edge in the selection process.
We think you need these skills to ace Park Plaza | Night Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Night Manager position at Park Plaza. Understand the key responsibilities and the qualities they are looking for in a candidate, such as leadership, customer service skills, and experience in hotel management.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the Night Manager role. Emphasize your previous hotel management experience, leadership roles, and any specific achievements that demonstrate your ability to exceed guest expectations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the Park Plaza values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care. Share specific examples of how you have created memorable experiences for guests in your previous roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a Night Manager role.
How to prepare for a job interview at Park Plaza
✨Show Your Passion for Hospitality
As a Night Manager, your enthusiasm for providing exceptional service is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles.
✨Demonstrate Leadership Skills
Highlight your experience in leading teams, especially during night shifts. Discuss how you motivate and inspire your team to deliver outstanding service, as this will be key in your role.
✨Familiarize Yourself with Hotel Operations
Make sure you understand the key responsibilities of a Night Manager, including health and safety protocols. Being knowledgeable about these areas will show that you're ready to take on the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you've successfully resolved guest complaints or emergencies, and be ready to discuss them.
