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- Tasks: Supervise restaurant operations, manage team performance, and ensure guest satisfaction.
- Company: Join Fairmont, a renowned hospitality brand known for exceptional service and memorable experiences.
- Benefits: Enjoy competitive pay, staff discounts, training opportunities, and a vibrant work culture.
- Why this job: Perfect for ambitious individuals eager to develop leadership skills in a dynamic environment.
- Qualifications: Positive attitude, strong communication skills, and a commitment to excellent customer service required.
- Other info: Staff shuttle service, complimentary meals, and access to gym facilities included.
The predicted salary is between 28800 - 43200 £ per year.
As Restaurant Supervisor, you will be supervising and delivering operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.
If you are an ambitious Food & Beverage professional looking to develop your leadership skills and passionate about guiding your team to success, then we are looking for you!
What you will be doing:
- Monitor, observe, and assist in evaluating team member performance.
- Take responsibility for the restaurant during the shift, allocating team members their duties, and monitoring the smooth running of the outlet.
- Handle additional responsibilities outside of the shift, such as scheduling, incentives for sales, training, etc.
- Support and assist team members in handling guest inquiries and requests and resolving guest complaints.
- Ensure compliance with health, safety, sanitation, and alcohol awareness standards.
- Manage and monitor product quality, service, satisfaction trends, evaluate, and address issues for improvement.
- Assist in monitoring inventory and inventory control.
- Attend to all guest requests, anticipate guest needs, and remain in the outlet during service.
- Ensure LQA and Fairmont Standards are met at all times.
- Other duties as assigned.
Qualifications:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to various work situations
- Ability to work independently or in teams
- Eligible to work in the UK
Additional Information:
- Staff shuttle service to/from St Andrews
- Very competitive equal share of TRONC based on hours worked
- Gratuities on top of salary and TRONC
- Opportunities for development and growth across Accor properties worldwide
- Complimentary staff canteen
- 50% off dining in our Food and Beverage outlets
- Employee rates for Spa treatments and green fees
- Access to gym and pool services
- Growth opportunities
- On-the-job training
- Regular social events
- Access to PressReader
Restaurant Supervisor (Full-time) employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Supervisor (Full-time)
✨Tip Number 1
Network with current or former employees of Fairmont to gain insights into the company culture and expectations for the Restaurant Supervisor role. This can help you tailor your approach during interviews.
✨Tip Number 2
Familiarise yourself with Fairmont's service standards and values. Demonstrating your understanding of their commitment to customer service during your interactions can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed a team or resolved guest complaints. This will showcase your leadership skills and ability to handle challenges effectively.
✨Tip Number 4
Stay updated on industry trends in food and beverage service. Being knowledgeable about current practices can help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
We think you need these skills to ace Restaurant Supervisor (Full-time)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Restaurant Supervisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in the Food & Beverage industry. Emphasise any supervisory roles or leadership experiences, as well as your ability to handle guest inquiries and complaints.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your commitment to creating memorable experiences. Mention specific examples of how you've successfully managed teams or resolved guest issues in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Leadership Skills
As a Restaurant Supervisor, demonstrating your leadership abilities is crucial. Be prepared to discuss specific examples of how you've successfully managed a team, resolved conflicts, or improved service standards in previous roles.
✨Understand the Importance of Customer Service
Highlight your commitment to delivering exceptional customer service. Share experiences where you went above and beyond to meet guest needs or handle complaints effectively, as this will resonate well with the interviewers.
✨Familiarise Yourself with Health and Safety Standards
Since compliance with health, safety, and sanitation standards is vital, brush up on relevant regulations. Be ready to discuss how you ensure these standards are met in a restaurant setting.
✨Prepare Questions for the Interviewers
Engage your interviewers by preparing thoughtful questions about the restaurant's operations, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
