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- Tasks: Support daily store operations and ensure exceptional customer service.
- Company: Join a dynamic retail brand focused on delivering outstanding experiences.
- Benefits: Enjoy 25% off products, health perks, and development opportunities.
- Why this job: Be a leader in a vibrant team, shaping customer experiences and driving sales.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills.
- Other info: Flexible hours and opportunities for personal growth await you!
The predicted salary is between 24000 - 36000 £ per year.
The key role of a Coach Level 3 is to support the management team in the daily operations of the store, uphold the company's core values, and ensure compliance with all relevant KPIs. As a Level 3 Coach and the first step into size management, the focus will be on creating a positive working environment and ensuring the sales team consistently delivers a level of service that exceeds customer expectations.
Responsibilities:
- Work alongside the store manager and assistant manager to ensure the team delivers exceptional customer experiences.
- Assist in opening and closing the store, including money handling, as a key holder.
- Handle customer complaints and inquiries to achieve the best outcomes.
- Monitor the sales team's service daily to meet and exceed targets.
- Use business reports to assist in product placement of key lines.
- Manage deliveries and stock handling efficiently, following stock control procedures to minimize loss and maximize profits.
- Uphold company standards, act as a mentor and leader, and build strong collaborative relationships.
- Share daily briefs and head office communications with your team.
- Delegate tasks with close follow-up and lead by example with a hands-on approach.
- Assist in training new starters and the ongoing development of existing staff.
- Ensure daily replenishment and tasking requirements are met to keep the sales floor stocked.
- Work safely and responsibly at all times.
- Engage with the visual team to develop merchandising skills and commercial opportunities.
- Understand KPIs such as Footfall, ATV, USP, and Conversion, and use these metrics to drive performance.
Role objectives and KPIs:
- Maintain high customer satisfaction by delivering exceptional service and addressing customer needs promptly.
- Drive sales and increase store turnover through effective merchandising, stock replenishment, and team motivation.
- Lead and develop the shop floor team to ensure high performance, engagement, and policy adherence.
- Keep the shop floor clean, organized, and visually appealing to enhance the shopping experience.
Skills and Experience:
- Interest in the size brand and products.
- Excellent communication skills and confidence in engaging with customers.
- Supervisory experience preferred but not essential; full training provided.
- Ambitious, resourceful, eager to learn.
- Strong work ethic, effective time management.
- Self-motivated, adaptable, resilient.
- Problem-solving skills.
- Proficient in Microsoft Office (Outlook, Word, Excel).
- Visual Merchandising experience is advantageous.
- Commercially driven and flexible with working hours.
Benefits:
- 25% store discount on a wide range of products.
- Exclusive retail and hospitality discounts via TELUS Health.
- Access to digital health and well-being services.
- Health cash plans.
- Internal development courses and apprenticeships with nationally recognized qualifications.
- Discounted gym memberships at JD Gyms.
- Opportunities to join colleague networks, volunteer, and support initiatives like the JD Foundation.
- Incremental holiday allowance.
Contact Detail:
Naylor's Equestrian Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Coach Level 3
✨Tip Number 1
Familiarise yourself with the company's core values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you're not just looking for a job, but that you genuinely want to be part of their team.
✨Tip Number 2
Engage with current employees on platforms like LinkedIn or in-store if possible. Ask them about their experiences and what they believe makes a successful Team Coach Level 3. This insider knowledge can help you tailor your approach and show that you're proactive.
✨Tip Number 3
Prepare to discuss specific KPIs mentioned in the job description, such as Footfall and Conversion rates. Think of examples from your past experiences where you've successfully driven performance metrics, as this will highlight your understanding of the role's expectations.
✨Tip Number 4
Showcase your leadership skills by discussing any previous mentoring or training experiences. Even if they were informal, being able to illustrate how you've helped others develop can set you apart as a candidate who is ready to take on the responsibilities of a Team Coach.
We think you need these skills to ace Team Coach Level 3
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Team Coach Level 3. Emphasise any supervisory roles, customer service achievements, and your ability to drive sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of the role. Mention specific examples of how you've created positive working environments or exceeded customer expectations in previous positions.
Highlight Key Skills: In your application, clearly outline your communication skills, problem-solving abilities, and any experience with visual merchandising. These are crucial for the role and should be evident in your written application.
Showcase Your Understanding of KPIs: Demonstrate your knowledge of key performance indicators such as Footfall, ATV, USP, and Conversion. Explain how you have used these metrics in past roles to drive performance and improve customer satisfaction.
How to prepare for a job interview at Naylor's Equestrian Llp
✨Show Your Passion for the Brand
Make sure to express your genuine interest in the size? brand and its products during the interview. Research the brand's values and recent initiatives, and be ready to discuss how you can contribute to upholding these values in your role as a Team Coach.
✨Demonstrate Leadership Skills
As a Level 3 Coach, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or mentored others. Highlight your ability to motivate and engage team members to exceed customer expectations.
✨Understand Key Performance Indicators (KPIs)
Familiarise yourself with relevant KPIs such as Footfall, ATV, USP, and Conversion. Be prepared to discuss how you would use these metrics to drive performance and improve customer satisfaction in the store.
✨Prepare for Customer Interaction Scenarios
Since handling customer complaints and inquiries is a key responsibility, think of scenarios where you've resolved customer issues effectively. Practice articulating your problem-solving approach and how you ensure a positive outcome for both the customer and the business.
