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For Companies At a Glance
- Tasks: Be the go-to person for IT support and help keep our tech running smoothly.
- Company: Join a leading accountancy firm that empowers ambitious businesses to thrive.
- Benefits: Enjoy a competitive salary, full training, and potential for permanent employment.
- Why this job: Kickstart your tech career with hands-on experience and recognised qualifications.
- Qualifications: Must have 5 GCSEs including Maths and English; a passion for tech is essential.
- Other info: Over 90% of apprentices secure full-time roles after completing their training.
The predicted salary is between 18400 - 25200 £ per year.
A leading accountancy and business advisory firm is seeking a talented IT Service Desk Analyst Apprentice. This firm provides crucial advice and solutions to entrepreneurial organizations navigating today's dynamic business landscape. Working closely with Britain's economic engine—ambitious, high-growth businesses—the firm directly advises owners and management teams, helping them fuel the economy.
The IT Service Desk Analyst will play a pivotal role in maintaining and advancing the firm's IT infrastructure. Reporting to the IT Hub Lead, the successful candidate will assist in delivering IT support across the organization, ensuring the firm's services and applications are fit for the modern market.
Duties
- Act as the first point of contact for IT support incidents and service requests
- Record, resolve and escalate support issues to appropriate teams
- Ensure IT support functions operate within defined KPIs and SLAs
- Collaborate with various departments to implement new ideas and maintain existing technology
- Communicate regularly with senior managers, directors, and partners to enhance client service delivery
- Identify opportunities to enhance service delivery and provide additional services to clients
About you
To be an ICT Service Desk Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A*–C, 4-9) including Maths and English. This 18-month apprenticeship offers a salary of £23,000 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills. Your training will include gaining internationally recognised Level 3 IT qualifications.
Skills and personal qualities required
- Customer care skills
- Analytical skills
- Logical thinking
- Creative mindset
- Initiative
Next steps
After the apprenticeship, over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship program. Just IT has already helped many individuals kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position or one of the other apprenticeships we have available.
Contact Detail:
Just IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Apprentice
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Understanding platforms like ticketing systems or remote desktop applications can give you a leg up during the interview process.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the first point of contact for IT issues, demonstrating your ability to communicate effectively and empathetically will be crucial.
✨Tip Number 3
Research the company’s values and recent projects. Showing that you understand their mission and how you can contribute will make you stand out as a candidate who is genuinely interested in the role.
✨Tip Number 4
Prepare to discuss your problem-solving approach. Think of examples where you've successfully resolved issues, whether in a tech context or otherwise, to showcase your analytical and logical thinking skills.
We think you need these skills to ace Service Desk Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an IT Service Desk Analyst Apprentice. Familiarise yourself with the key duties mentioned in the job description, such as acting as the first point of contact for IT support and collaborating with various departments.
Tailor Your CV: Craft your CV to highlight relevant skills and experiences that align with the requirements of the apprenticeship. Emphasise your customer care skills, analytical abilities, and any previous experience in IT or technology-related roles.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention why you are interested in the apprenticeship and how your skills and qualities make you a suitable candidate. Be sure to include specific examples that demonstrate your initiative and logical thinking.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your information is clear and concise. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Just IT
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and IT support during the interview. Share any personal projects or experiences that demonstrate your interest in the field, as this will show the firm that you are genuinely invested in a career in IT.
✨Understand the Role
Familiarise yourself with the specific duties of an IT Service Desk Analyst. Be prepared to discuss how you would handle common support issues and your approach to maintaining IT infrastructure. This knowledge will help you stand out as a candidate who is ready to contribute from day one.
✨Highlight Your Customer Care Skills
Since the role involves acting as the first point of contact for IT support, emphasise your customer care skills. Provide examples of how you've successfully resolved issues or helped others in the past, showcasing your ability to communicate effectively and empathetically.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the firm's approach to IT support, opportunities for growth within the apprenticeship, or how they measure success in the role. This shows your interest in the position and helps you assess if it's the right fit for you.
