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- Tasks: Provide top-notch technical support and troubleshoot IT issues for users.
- Company: Join EG On The Move, a growing company focused on IT excellence.
- Benefits: Enjoy flexible working, food discounts, life insurance, and more perks.
- Why this job: Make a real impact in a supportive team while developing your IT skills.
- Qualifications: Experience in troubleshooting, familiarity with IT tools, and a passion for tech.
- Other info: Be part of a workplace that values growth and expertise.
The predicted salary is between 28800 - 43200 £ per year.
We are on the lookout for a proactive and detail-focused IT Service Desk Analyst to become a vital member of our dedicated IT team. In this key role, you will act as the first point of contact for end-users, delivering exceptional technical support and ensuring seamless IT operations across the organisation. Your ability to troubleshoot, resolve issues promptly, and provide guidance will empower our teams to stay productive and drive business success.
What you’ll do:
- Provide timely and professional technical support to end-users through phone, email, and in-person interactions.
- Diagnose and resolve hardware, software, and network connectivity issues across operating systems, applications, and devices.
- Assist with the setup, configuration, and maintenance of computer systems, peripherals, and related equipment.
- Accurately document and track support requests in the ticketing system, ensuring issues are resolved within established SLAs.
- Develop and maintain detailed knowledge articles and documentation to improve support efficiency and self-service options.
- Collaborate with IT team members to identify opportunities for process enhancements and system optimisations.
- Conduct user training sessions and create clear, user-friendly manuals to empower employees with IT knowledge and self-service tools.
- Maintain an up-to-date inventory of IT assets, ensuring accuracy and accountability.
- Uphold and enforce adherence to IT policies, procedures, and industry best practices.
- Participate in system upgrades, installations, migrations, and other IT projects as required.
What’s in it for you?
- Bonus Incentive 15%
- Food to Go Discounts – Greggs, Starbucks, Subway, Popeyes, Cinnabon, Chaiiwala & Sbarro
- Flexible Working Day
- Free on Site Parking
- On site Prayer and Ablution Facilities
- Employee Assistance program
- Support for mental and financial wellbeing
- Life Insurance
- Legal Assistance
- Retail Discounts
- Salary Sacrifice Pension
What we are looking for:
- Proven expertise in troubleshooting & diagnostics
- Experience with tools like ServiceNow, OS Ticket, Autotask
- Understanding of IP addressing, DNS, DHCP, VPNs, Wi-Fi configuration.
- Familiarity with tools like TeamViewer, VNC, Kaseya VSA, Datto RMM
As EG On the Move grows, we’re excited to welcome talented individuals to our team. We are about building a workplace where expertise and growth come together. Here, your skills matter, and you’ll have the opportunity to make a real impact. Join us and be part of something meaningful!
Information Technology Support Analyst employer: EG On The Move
Contact Detail:
EG On The Move Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as ServiceNow and TeamViewer. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills by practicing common IT issues at home. Being able to demonstrate your problem-solving process can impress interviewers and show that you're proactive.
✨Tip Number 3
Network with current or former employees of EG On The Move through platforms like LinkedIn. They can provide valuable insights about the company culture and the specific expectations for the role.
✨Tip Number 4
Prepare to discuss how you would handle various support scenarios during the interview. Think of examples from your past experiences where you successfully resolved technical issues or improved processes.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of an IT Support Analyst. Focus on your troubleshooting abilities, familiarity with tools like ServiceNow, and any experience with user training.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the team at EG On The Move.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as knowledge of IP addressing, DNS, DHCP, and experience with ticketing systems. This will help demonstrate your qualifications for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Analyst.
How to prepare for a job interview at EG On The Move
✨Show Your Technical Skills
Be prepared to discuss your experience with troubleshooting and diagnostics. Highlight specific tools you've used, such as ServiceNow or OS Ticket, and be ready to explain how you've resolved issues in the past.
✨Demonstrate Communication Skills
As an IT Support Analyst, you'll need to communicate effectively with end-users. Practice explaining technical concepts in simple terms, and be ready to showcase your ability to provide clear guidance during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to troubleshoot a hypothetical issue. Think through common problems you might encounter and how you would approach resolving them, demonstrating your problem-solving skills.
✨Research the Company Culture
Familiarise yourself with EG On The Move's values and culture. Be ready to discuss how your personal values align with theirs and how you can contribute to their team dynamic, especially in a collaborative IT environment.
