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- Tasks: Lead a team to ensure smooth office operations and exceptional service.
- Company: Join Lifeways, the UK's top provider of support services for diverse needs.
- Benefits: Enjoy 33 days annual leave, a pension scheme, and a wellbeing programme.
- Why this job: Make a real difference while developing your leadership skills in a supportive environment.
- Qualifications: GCSEs in English and Maths required; experience in administration preferred.
- Other info: Ideal for organised individuals who thrive in fast-paced settings.
The predicted salary is between 30000 - 42000 £ per year.
Job Opportunity: Operational Administration Team Leader
Location: Warrington Office
Full-Time | Competitive Salary + Benefits
At Lifeways, we’re proud to be the UK’s leading provider of support services for people with diverse and complex needs. With over 11,000 colleagues supporting nearly 6,000 individuals across the country, we’re on a mission to become the Care Provider of Choice by 2026—and we’re looking for people who share that vision.
We’re now seeking an Operational Administration Team Leader to join our central support team in Warrington, playing a pivotal role in ensuring our office functions smoothly and delivers exceptional service to both internal and external stakeholders.
About the Role
- Lead a team of administrators to deliver efficient, high-quality admin processes aligned with company standards and regulatory compliance.
- Ensure the Warrington Head Office is a welcoming, professional, and well-managed environment.
- Support coordination of office operations, including supplies, maintenance, archiving, correspondence, and visitor experience.
- Provide outstanding customer service through phone, email, and face-to-face communication.
- Mentor, supervise, and develop admin team members through effective task delegation, coaching, and performance reviews.
- Maintain compliance with health and safety and data security standards.
- Assist in the organisation of events, meetings, and projects.
What We’re Looking For
- Proven experience in office administration and team leadership.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office, especially Excel.
- Ability to manage competing priorities and support others under pressure.
- A detail-oriented approach to compliance, reporting, and customer service.
- Desirable: Previous line management or mentoring experience; Experience in regulated or social care environments.
Key Success Measures
- Timely and accurate delivery of tasks and responsibilities.
- Excellent feedback from colleagues and stakeholders.
- Adherence to regulatory and internal policies.
Qualifications
- Essential: GCSEs (Grade C or above) in English and Maths (or equivalent).
Why Join Lifeways?
- Be part of a mission-driven organisation making a real difference.
- Join a supportive leadership team focused on development and quality.
- Competitive salary and benefits including: 33 days annual leave (including bank holidays), Pension scheme, Wellbeing and rewards programme, Cycle to work scheme.
Apply Today
If you’re an organised, motivated individual who thrives in a fast-paced environment and is passionate about leading teams to deliver great service, we’d love to hear from you.
Operational Administration Team Leader - Warrington employer: Lifeway’s Group
Contact Detail:
Lifeway’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Administration Team Leader - Warrington
✨Tip Number 1
Familiarise yourself with Lifeways' mission and values. Understanding their commitment to supporting individuals with diverse needs will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've successfully managed teams, delegated tasks, and improved processes, as this will resonate well with the hiring team.
✨Tip Number 3
Showcase your proficiency in Microsoft Office, particularly Excel. Consider preparing a few examples of how you've used these tools to enhance productivity or streamline operations in past positions.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think of scenarios where you've gone above and beyond to meet client needs, as this will illustrate your commitment to delivering exceptional service in line with Lifeways' standards.
We think you need these skills to ace Operational Administration Team Leader - Warrington
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Operational Administration Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in office administration and team leadership. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to manage teams and deliver exceptional service.
Write a Compelling Cover Letter: In your cover letter, express your passion for the role and the mission of Lifeways. Highlight specific examples from your past experiences that showcase your skills in communication, compliance, and customer service, as well as your ability to lead a team effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Lifeway’s Group
✨Showcase Your Leadership Skills
As a potential Operational Administration Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on mentoring and developing team members.
✨Highlight Your Communication Skills
Strong communication is key for this role. Be ready to discuss how you effectively communicate with both internal and external stakeholders. Use specific examples to illustrate your ability to provide outstanding customer service.
✨Demonstrate Your Organisational Abilities
This position requires excellent organisational skills. Prepare to talk about how you manage competing priorities and ensure smooth office operations. Mention any tools or methods you use to stay organised.
✨Familiarise Yourself with Compliance Standards
Since compliance is a significant part of the role, make sure you understand relevant health and safety and data security standards. Be prepared to discuss how you have maintained compliance in previous roles.
