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For Companies At a Glance
- Tasks: Manage customer orders and provide top-notch service in a dynamic environment.
- Company: Join a vibrant team dedicated to exceeding customer expectations and delivering quality products.
- Benefits: Enjoy 25 days holiday, life insurance, enhanced parental pay, and a performance bonus.
- Why this job: Perfect for multitaskers who thrive on customer interaction and teamwork in a fast-paced setting.
- Qualifications: Strong communication skills and experience in customer service or administration are essential.
- Other info: A basic DBS check and a 5-year work history are required for this role.
The predicted salary is between 30000 - 42000 £ per year.
The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by processing orders, maintaining customer information, and providing post-sale customer service reports. This fast-paced environment requires multitasking abilities and suits someone who enjoys exceeding customer expectations, both internal and external. Due to the known consignor duties, the successful candidate must provide a 5-year work history with confirmation of dates from previous employers. A basic DBS check will also be required for this role.
Requirements:
- Excellent interpersonal and communication skills
- Experience in Customer Service/Administration or a similar role
- Team player
- Organised and methodical approach
- Ability to multitask
- A satisfactory basic DBS check
Key Duties & Responsibilities:
- Handle all service-related customer orders, including requests, processing, dispatching, and managing information such as stock availability, delivery dates, and pricing
- Serve as the point of contact for sales inquiries, communicate requests to relevant BDMs or Distributors, and support Business Development Managers with quotations
- Provide confident customer care
- Respond promptly to sales inquiries daily
- Maintain accurate customer account details with current information in the DSE system
- Prepare export documentation accurately, ensuring compliance with Customs & Excise procedures
- Process and coordinate customer requests for online store approval and monitor subsequent sales orders
- Process credit card payments via online payment systems
- Collaborate with Production, Quality, Dispatch, and Accounts teams to ensure high-quality products are delivered on time
- Assist in other areas of the company as required
Benefits include 25 days holiday plus bank holidays, life insurance, enhanced maternity/paternity pay, 5% pension contributions, and a company-wide performance-based annual bonus scheme.
Inbound Sales Administrator employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Administrator
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you communicate effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your multitasking skills. Since this role requires handling multiple tasks simultaneously, consider using tools or techniques that can help you manage your time and priorities efficiently.
✨Tip Number 3
Brush up on your customer service skills. Think of examples from your past experiences where you exceeded customer expectations, as these will be valuable to discuss in an interview setting.
✨Tip Number 4
Prepare to discuss your teamwork experience. This role involves collaboration with various departments, so be ready to share how you've successfully worked in a team environment in the past.
We think you need these skills to ace Inbound Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your multitasking abilities and any specific achievements that demonstrate your capability to exceed customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that connects your skills and experiences directly to the job description. Mention your interpersonal skills and how you can contribute to the team, as well as your enthusiasm for the role.
Provide Work History: Since the role requires a 5-year work history, prepare a detailed account of your previous employment. Ensure you have confirmation of dates from past employers ready to submit with your application.
Check Compliance Requirements: Be aware that a basic DBS check is required for this position. If you have any concerns or questions about this process, consider addressing them in your cover letter to show your proactive approach.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you exceeded customer expectations or resolved issues effectively.
✨Demonstrate Your Multitasking Abilities
This position requires juggling multiple tasks at once. During the interview, share instances where you successfully managed several responsibilities simultaneously, and explain how you prioritised your workload.
✨Familiarise Yourself with the Company’s Products
Understanding the products and services offered by the company will help you answer questions more confidently. Do some research on their offerings and think about how you can contribute to improving customer satisfaction.
✨Prepare for Questions on Team Collaboration
As a team player, you’ll need to work closely with various departments. Be ready to discuss how you’ve collaborated with others in past roles, and provide examples of how teamwork led to successful outcomes.
