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- Tasks: Manage aftersales service for new yachts, ensuring exceptional client experiences.
- Company: Join a leading marine company known for quality and customer satisfaction.
- Benefits: Enjoy flexible working hours, travel opportunities, and a dynamic work environment.
- Why this job: Be part of a passionate team, making waves in the luxury yacht industry.
- Qualifications: Experience in yacht construction or maintenance, with strong communication skills required.
- Other info: Willingness to work weekends and travel is essential.
The predicted salary is between 42000 - 84000 £ per year.
SYR are proud to represent a stellar client looking for an Aftersales Manager in Hampshire. Providing professional warranty and technical service aftercare for new yachts.
Specific responsibilities will include (but not be limited to) the following:
- Client experience – ensuring the client experience exceeds all expectations, being warm, courteous and exemplary in its execution.
- Build surveys – liaising with the build surveyor, yard and/or clients to ensure any points raised pre-handover are resolved prior to handover.
- Commissioning and sea trials – visit the factory during build and upon completion to sign off the yacht.
- Handover - accompanying the clients during the handover process, acting as their representative as necessary.
- Client communication – acting as the main point of contact between clients, captains and build yard for aftersales, warranty and service.
- Oversee and satisfactorily resolve all warranty issues for the yacht range, working closely with all stakeholders to resolve technical and operational issues, maintaining a positive customer relation in all communications.
- Monitor the warranty cost recovery, ensure that non-recoverable costs are kept within acceptable levels and other costs are recovered.
- Develop a comprehensive Aftersales service to include parts and service work for new boat customers, ensuring client retention through a comprehensive customer care experience.
- Providing out of hours telephone support as and when required.
Person Specification
- Previous experience with either construction, maintenance or operation of yachts, and detailed technical knowledge of a boat’s systems and equipment a requirement.
- A smart well-presented appearance.
- Excellent communication and negotiation skills with customers, suppliers and colleagues alike.
- Solid commercial and business acumen.
- Must have a flexible attitude to working weekends if required and be able to travel both in the UK and abroad at short notice if needed.
- The ideal candidate will currently be working in a similar role within the marine industry.
Contact Detail:
SYR - Shoreside Maritime Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Aftersales Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in yacht construction and maintenance. This knowledge will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the marine industry, especially those who are currently working in aftersales roles. Attend industry events or join relevant online forums to make connections that could lead to job opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and resolved technical issues in past roles. This will showcase your problem-solving skills and customer service expertise.
✨Tip Number 4
Be ready to demonstrate your flexibility and willingness to travel. Highlight any previous experiences where you had to adapt quickly to changing circumstances, as this is crucial for the role.
We think you need these skills to ace Technical Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in yacht construction, maintenance, or operation. Emphasise your technical knowledge of boat systems and equipment, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the client experience and how you can exceed expectations. Mention specific examples from your past roles that showcase your communication and negotiation skills.
Highlight Relevant Experience: When detailing your work history, focus on positions where you managed aftersales services or warranty issues. Use metrics to illustrate your success in client retention and satisfaction.
Show Flexibility and Availability: Since the role may require weekend work and travel, clearly state your willingness to be flexible with your schedule. This shows your commitment and readiness to meet the demands of the job.
How to prepare for a job interview at SYR - Shoreside Maritime Recruitment
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of yacht systems and equipment. Be prepared to discuss specific technical scenarios you've encountered in previous roles, as this will demonstrate your expertise and suitability for the position.
✨Emphasise Client Experience
Since the role focuses heavily on client interaction, think of examples where you have gone above and beyond to ensure customer satisfaction. Highlight your communication skills and how you handle difficult situations with clients.
✨Demonstrate Flexibility and Availability
The job may require working weekends or travelling at short notice. Be ready to discuss your willingness to adapt to these demands and provide examples of how you've managed similar situations in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding warranty issues or client complaints. Prepare by thinking through potential scenarios and how you would resolve them effectively while maintaining positive relationships.
