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- Tasks: Join our team to provide training and support for MIS systems in schools.
- Company: SBS is a top UK supplier of education support services and budgeting software.
- Benefits: Enjoy 36 days of annual leave, hybrid work options, and a flexible benefits package.
- Why this job: Be part of a growing team that values innovation and strong client relationships.
- Qualifications: Experience in IT or customer service, especially in the education sector, is essential.
- Other info: This role requires a comprehensive DBS check.
The predicted salary is between 36000 - 60000 £ per year.
About Us:
SBS are one of the UK\’s leading suppliers of education support services and budgeting software with a portfolio that includes a suite of Finance, MIS and ICT offerings. All our services are managed and delivered by a team that has a wealth of experience and an excellent reputation within the education arena.
About the Role:
Due to an exciting period of growth, we are looking for a Senior MIS Consultant to join our Management Information Systems Team. If you have experience in training and supporting schools and academies in the use of the MIS Systems, ideally Arbor, Bromcom or ESS SIMS, then we would love to hear from you!
Day-to-day, you will:
- Provide consultancy, training, helpdesk support and assisting schools in the use of their MIS systems (Core and Advanced) to improve efficiency of the systems use within the school.
- Identify and resolve issues with supported applications ensuring all requests are dealt with in according to agreed procedures.
- Engage with our clients to develop long-lasting relationships and grow our existing client base by providing innovative and creative solutions to their needs.
- Ensure the quality of work is in line with professional standards and performing Customer Service visits and calls as required.
- Action requests for support, escalated by our Service desk and directly from service users.
- Investigate issues, requests and resolve these within the contract SLA.
About You:
If you can demonstrate the following, we\’d love to hear from you:
- Experience in a similar or SaaS environment, an IT or Customer Service environment (ideally in the education sector).
- Clear and concise communicator, capable of producing written content to a professional quality.
- Experienced in strong customer service and communication skills and high-level problem-solving skills.
- Ability to learn quicky and understand new software, or used an MIS system either as an end user or support function
- Willingness to learn and become an expert in other Management Information Systems i.e. Arbor, Bromcom, IRIS Ed: gen, ESS SIMS or Scholarpack. Desire to increase sales/revenue and investigate new business opportunities.
- Comprehensive knowledge and experience of business application software including the use of Microsoft Office (Word, PowerPoint, Access, Excel and Outlook) and contact databases.
Please note that this role will require a comprehensive DBS check.
Our Benefits:
As an equal opportunities\’ employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:
- Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5)
- Hybrid or remote working across the country
- Learning & Development
- Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.
Please click on the APPLY button to send your CV for this role.
SBSINDEED!
School Business Services | Senior MIS Consultant employer: School Business Services
Contact Detail:
School Business Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land School Business Services | Senior MIS Consultant
✨Tip Number 1
Familiarize yourself with the specific MIS systems mentioned in the job description, such as Arbor, Bromcom, and ESS SIMS. Having hands-on experience or even just a solid understanding of these platforms will give you a significant edge during the interview process.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully supported clients or users in the past. This role emphasizes strong communication and problem-solving abilities, so be ready to discuss your experiences in detail.
✨Tip Number 3
Research SBS and their offerings thoroughly. Understanding their services and how they support schools will allow you to tailor your responses and demonstrate your genuine interest in the company during interviews.
✨Tip Number 4
Prepare to discuss your approach to building long-lasting client relationships. Think about strategies you've used in the past to engage clients and how you can apply those to grow SBS's existing client base.
We think you need these skills to ace School Business Services | Senior MIS Consultant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior MIS Consultant position. Understand the key responsibilities and required skills, especially those related to MIS systems like Arbor, Bromcom, or ESS SIMS.
Tailor Your CV: Customize your CV to highlight relevant experience in training and supporting schools with MIS systems. Emphasize your customer service skills and any experience in the education sector.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and problem-solving abilities. Mention specific examples of how you've successfully supported clients or improved system efficiency in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your written content is clear, concise, and professional, as this reflects your communication skills.
How to prepare for a job interview at School Business Services
✨Showcase Your Experience with MIS Systems
Be prepared to discuss your hands-on experience with Management Information Systems, especially Arbor, Bromcom, or ESS SIMS. Highlight specific instances where you provided training or support to schools, as this will demonstrate your capability in the role.
✨Demonstrate Strong Communication Skills
Since the role requires clear and concise communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex information to clients or colleagues in the past.
✨Problem-Solving Scenarios
Anticipate questions about how you would handle specific issues with MIS systems. Think of real-life scenarios where you identified problems and implemented solutions, showcasing your high-level problem-solving skills.
✨Express Your Willingness to Learn
Convey your eagerness to learn new software and become an expert in various MIS systems. Share any experiences where you quickly adapted to new technologies or processes, emphasizing your commitment to professional growth.
