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- Tasks: Be the welcoming face of I Holland, managing reception and supporting the Executive Leadership Team.
- Company: Join I Holland, a leading British manufacturer with 75 years of experience in tooling solutions.
- Benefits: Enjoy perks like profit-related pay, a pension scheme, and free parking.
- Why this job: This role offers a dynamic environment where you can grow your skills and make a real impact.
- Qualifications: Strong communication and organisational skills are preferred; multitasking is key!
- Other info: Full-time position with a friendly team in Long Eaton, Nottingham.
The predicted salary is between 26500 - 27500 £ per year.
I Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purpose
Be the first point of contact for visitors to I Holland, support the customer service administration team and provide a supportive function to the Executive Leadership Team.
Principal duties & responsibilities
- Front of House: Greeting and checking-in site visitors at reception in a professional and welcoming manner, whilst taking pride in a polished, personal presentation of appearance and follow implemented processes for booking in and maintenance of visitor logs.
- Coordinate refreshments as and when necessary.
- Answer inbound telephone calls and redirect as appropriate.
- Manage the reception area ensuring it is tidy, presentable and stocked with necessary materials.
- Ensure meeting rooms are kept tidy and presentable, ready for next use and materials/refreshments are sufficiently stocked.
- Manage booking out/in of company pool car to implemented process.
- Management and use tannoy system to clearly and articulately send daily announcements and messages as and when required.
- Manage incoming post and distribute accordingly.
- Manage outgoing post, ensuring it is prepared and ready for daily collection.
- Customer Service Support: Support CSA team leaders with administrative tasks as and when required and where sufficient training has been provided.
- Booking in of samples if addressed CSA is not in the building.
- Daily scanning of documents raised by dispatch and process accordingly.
- Monitor and report on lead generation activities, analysing key data points to refine strategies for continuous improvement.
- Work closely with sales team to ensure smooth lead handovers and accurate tracking of the sales funnel.
- Maintenance and upkeep of account data in Navision and CRM systems when required.
- Assistance as required to Accounts Department, Despatch Administration and Human Resources.
- Executive Assistant: Support with coordination of internal and external meetings, including logistics planning, scheduling, hotel booking, dinner reservations, etc.
- Support in arranging business travel; liaising with travel agency, companions and others - preparing detailing schedules in a timely manner.
- Handle sensitive and confidential information with discretion and professionalism.
- Prepare, edit and format presentation and documentation as and when required to high standards following company branding.
- Manage and prioritise incoming communications and requests and ensure timely response and follow-up.
- Support with uploads to the Limble maintenance system.
Key performance indicators in line with core values:
- Customer focus: High responsiveness to requests. Sense of ownership.
- Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.
- Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve the quality of deliverables. Adheres to schedules to deliver a high-quality product.
- Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.
- Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.
- Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.
- Compliance with all policies, procedures, and safety rules & regulations.
Preferred qualifications:
- Strong written and verbal communication skills.
- Excellent organisational and time management skills. Ability to prioritise work to meet deadlines.
- The ability to multitask, ensuring all details are captured and addressed.
- IT literate primarily with Microsoft Outlook, Word and online booking, etc. Excel & Microsoft Dynamics are a bonus.
- Flexible with regard to work times.
- Confident in talking to and engaging people face to face and virtually / via telephone.
- Personable, with experience in a similar role & maintaining a welcoming environment.
Terms and Conditions of Employment:
Please note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Types: Full-time, Permanent
Pay: £12.72-£13.21 per hour
Expected hours: 39 per week
8.30 am-5 pm Monday - Thursday
8.30 am-4 pm Friday
Benefits:
- PRP - Profit-related pay
- Company Pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Store discount
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person - Long Eaton, Nottingham
Click 'Apply' to forward your CV.
Executive Assistant and Front of House employer: 2M Employment Solutions Limited
Contact Detail:
2M Employment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Assistant and Front of House
✨Tip Number 1
Familiarise yourself with I Holland Limited's history and products. Understanding their role as a leading producer of tablet punches and dies will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Practice your communication skills, both verbal and written. As an Executive Assistant, you'll need to articulate messages clearly and professionally, so consider role-playing common scenarios you might encounter in the role.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule or plan for a typical day in the role. This will not only help you think through the responsibilities but also impress interviewers with your proactive approach.
✨Tip Number 4
Network with current or former employees of I Holland Limited on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Executive Assistant and Front of House
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the responsibilities of the Executive Assistant and Front of House role. Emphasise your organisational skills, customer service experience, and any administrative tasks you've successfully managed.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of I Holland Limited that attract you, and explain how your skills can contribute to their success.
Highlight Communication Skills: Since strong written and verbal communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively, both in person and through written correspondence.
Showcase Your Flexibility: The job requires flexibility in work times and the ability to multitask. In your application, include instances where you've successfully adapted to changing priorities or handled multiple tasks simultaneously.
How to prepare for a job interview at 2M Employment Solutions Limited
✨Dress to Impress
As the first point of contact for visitors, your appearance matters. Make sure to dress professionally and maintain a polished look that reflects the company's standards.
✨Showcase Your Communication Skills
This role requires strong written and verbal communication skills. Be prepared to demonstrate your ability to articulate thoughts clearly and engage with others confidently during the interview.
✨Highlight Your Organisational Skills
The job involves multitasking and managing various responsibilities. Share examples from your past experiences where you successfully organised tasks or events, showcasing your time management abilities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive information. Think of scenarios where you've had to maintain confidentiality or resolve conflicts, and be ready to discuss them.
