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For Companies At a Glance
- Tasks: Join our team as a Service BDC Agent, handling calls and client communications.
- Company: Be part of Group 1 Automotive, a leading name in the automotive industry.
- Benefits: Enjoy competitive pay, health insurance, 401(k) match, and employee perks.
- Why this job: Accelerate your career in a supportive environment with growth opportunities.
- Qualifications: Ideal for those with customer service skills; dealership experience is a plus.
- Other info: Must pass background checks and drug screening to join our dynamic team.
The predicted salary is between 28800 - 43200 £ per year.
Mercedes-Benz of Manchester, part of the rapidly growing Group 1 Automotive family, is looking to add a Service Business Development Center (BDC) Agent to our Service Team.
What We Offer
- Competitive compensation
- Health, Dental, and Vision Insurance
- Life and Disability Insurance
- 401(k) with company match
- Paid vacation and holidays
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional, supportive work environment
- Ongoing job training and advancement opportunities
Responsibilities and Duties
- Efficient and accurate work in accordance with dealership and factory standards
- Maintain an organized area
- Answering switchboard phones
- Soft transferring incoming calls
- Communicate directly with service advisors, and clients regarding the status of the service work
- General computer tasks
- Respond to incoming client request emails
- Follow up with clients after service
- Filing (Service Repair Orders, Parts Counter Tickets, Car Deal Files, and Hard Copies)
- Adhere to our values: Integrity, Transparency, Professionalism and Teamwork
- Appointment scheduling
- Regular attendance consistent with company attendance policy
Qualifications
- Auto dealership Internet or Business Development Center (BDC) experience is a plus!
- Superior communication and customer service skills
- Solid working knowledge of the Internet
- Maintaining a positive, can-do attitude
- High School Diploma or equivalent
Pre-employment Requirements:
- All applicants must successfully complete background checks, a motor vehicle record (MVR) check, and drug screening.
Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.
To learn more about our company, visit www.group1auto.com. Group 1 Automotive is an Equal Opportunity Employer.
Service BDC Agent - Mercedes-Benz of Manchester employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service BDC Agent - Mercedes-Benz of Manchester
✨Tip Number 1
Familiarise yourself with the Mercedes-Benz brand and its values. Understanding their commitment to integrity, transparency, professionalism, and teamwork will help you align your responses during interviews and show that you're a great fit for their culture.
✨Tip Number 2
Brush up on your communication skills, as this role heavily relies on effective interaction with clients and service advisors. Practising active listening and clear articulation can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Group 1 Automotive. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential scenario-based questions in your interview. Think about how you would handle specific situations related to customer service and appointment scheduling, as these are key responsibilities of the role.
We think you need these skills to ace Service BDC Agent - Mercedes-Benz of Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any work in auto dealerships or Business Development Centers. Emphasise your communication skills and customer service experience, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the company's values: integrity, transparency, professionalism, and teamwork. Share specific examples from your past experiences that demonstrate how you embody these values.
Highlight Relevant Skills: In your application, clearly outline your skills related to appointment scheduling, handling client requests, and general computer tasks. Mention any familiarity with dealership operations or service processes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important for the Service BDC Agent role.
How to prepare for a job interview at Group 1 Automotive
✨Know the Company Values
Familiarise yourself with the core values of Group 1 Automotive: Integrity, Transparency, Professionalism, and Teamwork. Be prepared to discuss how you embody these values in your work and interactions.
✨Demonstrate Customer Service Skills
As a Service BDC Agent, excellent communication and customer service skills are crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues.
✨Highlight Relevant Experience
If you have experience in an auto dealership or a Business Development Center, make sure to highlight this during the interview. Discuss specific tasks you performed and how they relate to the responsibilities of the role.
✨Prepare for Common Questions
Anticipate common interview questions such as 'How do you handle difficult customers?' or 'Can you describe a time when you worked as part of a team?' Practising your responses will help you feel more confident.
