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- Tasks: Support daily IT operations, assist with hardware/software maintenance, and provide technical support.
- Company: Join a leading healthcare organisation focused on innovative solutions and exceptional service.
- Benefits: Enjoy flexible working, generous leave, pension contributions, and access to private medical care.
- Why this job: Be part of a team that values excellence and offers opportunities for professional growth.
- Qualifications: Experience in IT support, knowledge of Windows/Mac, and strong problem-solving skills required.
- Other info: This is a 3-month contract with potential for extension!
Location: Manchester
Reports to: Operations Director
Department: Administration
About our client: Our reputable client is a leading organisation in the healthcare sector, dedicated to improving patient outcomes through innovative solutions and exceptional service. We are committed to excellence and are looking for an IT Assistant to join the team.
We are seeking an IT Assistant to support the day-to-day operations of our company. The ideal candidate will assist with hardware and software maintenance, provide technical support to staff, and help ensure the smooth running of IT systems across the organization.
Key Responsibilities:- Provide first-line technical support to staff via email, phone, or in person.
- Liaise with external IT support.
- Set up new user accounts and profiles and deal with password issues.
- Monitor and maintain IT inventory and asset records.
- Assist with IT onboarding for new employees.
- Support the implementation of new technologies and system upgrades.
- Maintain documentation of systems and processes.
- Escalate complex issues to senior IT staff or external vendors as needed.
- Proven experience in a similar IT support or helpdesk role.
- Strong knowledge of Windows and/or Mac operating systems.
- Familiarity with Microsoft 365, Active Directory, and basic networking.
- Excellent problem-solving and communication skills.
- Ability to work independently and manage multiple tasks.
- IT-related qualification or proven experience.
- Good knowledge of common office-related IT issues.
- Asset Management.
- Knowledge of cybersecurity best practices.
- Familiarity with remote support tools.
- We have a flexible working policy - most of the staff work in a hybrid working pattern.
- A very generous contributory rate (10%) to your company pension.
- All employees receive 27 days annual leave, plus bank holidays (pro-rated for part time employees). This increases to 29 days (after 5 years’ service) and 33 days (after 10 years’ service).
- Ongoing professional education is important and will ensure you have the training needed to undertake your role in the company.
- Access to Private Medical Care.
IT Assistant employer: MFK Recruitment
Contact Detail:
MFK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Assistant
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Active Directory. Being able to discuss your experience with these tools during an interview will show that you're prepared and knowledgeable.
✨Tip Number 2
Highlight any previous experience you have in providing technical support, especially in a healthcare setting. This can set you apart from other candidates and demonstrate your understanding of the unique challenges in this sector.
✨Tip Number 3
Prepare to discuss your problem-solving skills and provide examples of how you've successfully resolved IT issues in the past. This will help illustrate your capability to handle the responsibilities of the role effectively.
✨Tip Number 4
Network with current or former employees of the organisation if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace IT Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or helpdesk roles. Emphasise your knowledge of Windows, Mac operating systems, and any familiarity with Microsoft 365 and Active Directory.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to communicate effectively. Mention specific examples of how you've provided technical support in the past and how you can contribute to the healthcare sector.
Highlight Relevant Qualifications: If you have any IT-related qualifications, be sure to include them in your application. This could set you apart from other candidates and demonstrate your commitment to the field.
Show Enthusiasm for the Role: In your application, express your enthusiasm for the IT Assistant position and the opportunity to work in the healthcare sector. Companies appreciate candidates who are genuinely interested in their mission and values.
How to prepare for a job interview at MFK Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows and Mac operating systems, as well as Microsoft 365 and Active Directory. Highlight specific examples of how you've provided technical support in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about challenging IT issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your problem-solving process.
✨Communicate Effectively
Since you'll be providing first-line support, strong communication skills are essential. Practice explaining technical concepts in simple terms, as you may need to assist staff who aren't tech-savvy.
✨Familiarise Yourself with the Company
Research the healthcare sector and the specific organisation you're interviewing with. Understanding their mission and values will help you align your answers with their goals and demonstrate your genuine interest in the role.
